Eva Kempa
@evakempa
Detail-oriented finance professional with extensive customer service experience.
What I'm looking for
I am an accomplished finance professional with a diverse background in accounts payable, customer service, and team management. My career spans over a decade, during which I have honed my skills in invoice verification, financial reporting, and client relationship management. I thrive in high-pressure environments and have a proven track record of exceeding expectations, whether working independently or as part of a team.
Currently, I serve as an AP Specialist, where I ensure the accuracy of invoices and maintain effective communication with suppliers and local businesses. My previous roles, including First Line Manager and Technical Support Representative, have equipped me with the ability to lead teams, train new hires, and deliver exceptional customer experiences. I am fluent in English, German, and Polish, which allows me to connect with a diverse clientele and enhance service delivery.
Experience
Work history, roles, and key accomplishments
Booking Assistant
Stagend SA
Oct 2023 - Present (1 year 8 months)
Assists in organizing and booking events, negotiating prices between customers and entertainers, and ensuring timely payment processing. Reports directly to the CEO and collaborates with team members for optimal results.
AP Specialist
Unknown
Dec 2023 - Present (1 year 6 months)
Responsible for verifying invoice accuracy, cross-referencing data, and charging documents to specific GL codes. Collaborates with local businesses for smooth transitions and reports directly to the AP manager while processing high volumes of invoices under pressure.
First Line Manager
Teleperformance Portugal
Sep 2021 - Present (3 years 9 months)
Oversees and motivates a team, prepares data metrics, trains new hires, and organizes team events. Works closely with management and ensures customer satisfaction through effective coaching and feedback.
Accounts Payable Clerk
Allen & Overy LLP
Aug 2013 - Mar 2019 (5 years 7 months)
Entered client invoices for timely payment, checked bank details, and built relationships with global offices while reporting to the accounting manager.
Salad Bar Server
Fortino’s Canada
Mar 2009 - Oct 2009 (7 months)
Provided customer service, prepared salads, and worked in a team environment to fulfill customer orders.
Technical Support Representative
Teleperformance Portugal
Oct 2019 - Sep 2021 (1 year 11 months)
Processed customer and supplier invoices using Sage 50, created purchase orders, and managed payroll. Worked closely with partners and designers while reporting to the Finance Director.
Senior Analyst
Deutsche Bank
Sep 2011 - Aug 2013 (1 year 11 months)
Executed client orders, purchased shares, and processed payments under high pressure while managing transaction statuses.
Financial Services Representative II
CIBC Group
Oct 2009 - Jul 2011 (1 year 9 months)
Analyzed customer needs, opened new accounts, and provided excellent customer service while assisting clients with investment decisions.
Translator/Interpreter
Settlement and Integration Services Organization
Jun 2009 - Jul 2009 (1 month)
Translated documents and facilitated communication between non-English and English-speaking individuals to improve access to services.
Professional Customer Service Representative
C&A bank/Call Centre
May 2007 - Jan 2009 (1 year 8 months)
Analyzed customer needs, handled loan applications, and provided debt collection and credit underwriting services.
Call Centre Agent (Outbound)
Cendris Customer Contact Deutschland Ltd.
Jan 2006 - Aug 2006 (7 months)
Provided customer service, worked on sales strategies, and achieved sales targets while collaborating with management.
Receptionist
Vap Gastro Ltd.
Dec 2004 - Jan 2006 (1 year 1 month)
Welcomed customers, managed reservations, and conducted cash audits while providing customer service.
Education
Degrees, certifications, and relevant coursework
Much Secondary School
Diploma, General Education
1998 - 2002
Completed a diploma program focusing on foundational education and skills necessary for further studies.
Rhein-Sieg College/Art Academy
Certificate, Communication Design/Graphic Arts
Pursued a certificate in Communication Design/Graphic Arts, emphasizing creative design and visual communication skills.
Tech stack
Software and tools used professionally
Availability
Location
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