Eva KempaEK
Open to opportunities

Eva Kempa

@evakempa

Detail-oriented finance professional with extensive customer service experience.

Portugal

What I'm looking for

I am seeking a role that offers opportunities for growth and values teamwork.

I am an accomplished finance professional with a diverse background in accounts payable, customer service, and team management. My career spans over a decade, during which I have honed my skills in invoice verification, financial reporting, and client relationship management. I thrive in high-pressure environments and have a proven track record of exceeding expectations, whether working independently or as part of a team.

Currently, I serve as an AP Specialist, where I ensure the accuracy of invoices and maintain effective communication with suppliers and local businesses. My previous roles, including First Line Manager and Technical Support Representative, have equipped me with the ability to lead teams, train new hires, and deliver exceptional customer experiences. I am fluent in English, German, and Polish, which allows me to connect with a diverse clientele and enhance service delivery.

Experience

Work history, roles, and key accomplishments

SS
Current

Booking Assistant

Stagend SA

Oct 2023 - Present (1 year 8 months)

Assists in organizing and booking events, negotiating prices between customers and entertainers, and ensuring timely payment processing. Reports directly to the CEO and collaborates with team members for optimal results.

UN
Current

AP Specialist

Unknown

Dec 2023 - Present (1 year 6 months)

Responsible for verifying invoice accuracy, cross-referencing data, and charging documents to specific GL codes. Collaborates with local businesses for smooth transitions and reports directly to the AP manager while processing high volumes of invoices under pressure.

TP
Current

First Line Manager

Teleperformance Portugal

Sep 2021 - Present (3 years 9 months)

Oversees and motivates a team, prepares data metrics, trains new hires, and organizes team events. Works closely with management and ensures customer satisfaction through effective coaching and feedback.

TP

Technical Support Representative

Teleperformance Portugal

Oct 2019 - Sep 2021 (1 year 11 months)

Processed customer and supplier invoices using Sage 50, created purchase orders, and managed payroll. Worked closely with partners and designers while reporting to the Finance Director.

CG

Financial Services Representative II

CIBC Group

Oct 2009 - Jul 2011 (1 year 9 months)

Analyzed customer needs, opened new accounts, and provided excellent customer service while assisting clients with investment decisions.

CC

Professional Customer Service Representative

C&A bank/Call Centre

May 2007 - Jan 2009 (1 year 8 months)

Analyzed customer needs, handled loan applications, and provided debt collection and credit underwriting services.

VL

Receptionist

Vap Gastro Ltd.

Dec 2004 - Jan 2006 (1 year 1 month)

Welcomed customers, managed reservations, and conducted cash audits while providing customer service.

Education

Degrees, certifications, and relevant coursework

MS

Much Secondary School

Diploma, General Education

1998 - 2002

Completed a diploma program focusing on foundational education and skills necessary for further studies.

RA

Rhein-Sieg College/Art Academy

Certificate, Communication Design/Graphic Arts

Pursued a certificate in Communication Design/Graphic Arts, emphasizing creative design and visual communication skills.

Tech stack

Software and tools used professionally

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Eva Kempa - Booking Assistant - Stagend SA | Himalayas