JKJeyapriya Kalaichelvan
@jeyapriyakalaichelva
Results-driven Risk Operations Analyst with expertise in fraud prevention.
MalaysiaWhat I'm looking for
I am a results-driven Risk Operations Analyst with over 6 years of experience specializing in chargeback management, fraud prevention, and KYC/KYB compliance. My career has been marked by a proven track record of reducing financial losses and improving operational efficiency. I excel in data analysis, dispute resolution, and stakeholder collaboration, which has enabled me to implement process improvements that deliver exceptional results in fast-paced environments.
At Grab, I have successfully monitored and resolved chargeback cases, significantly minimizing financial losses and identifying root causes for corrective actions. My efforts have led to an 80% reduction in disputes through the establishment of the GrabPay Mastercard chargeback process. I am also adept at conducting due diligence on customers and businesses, ensuring compliance with AML and CTF regulations, and maintaining accurate records in line with GDPR.
Experience
Work history, roles, and key accomplishments
Risk Operations Analyst
Grab
Aug 2017 - Present (7 years 9 months)
Results-driven Risk Operations Analyst with over 6 years of experience in chargeback management, fraud prevention, and KYC/KYB compliance. Proven track record of reducing financial losses and improving operational efficiency. Skilled in data analysis and stakeholder collaboration.
Assistant Pharmacist
Ministry of Health Malaysia
Jul 2012 - Jan 2017 (4 years 6 months)
Aided pharmacists in dispensing prescriptions for over 1,000 patients daily, ensuring accurate labeling and quantities. Maintained inventory integrity with a 0% error rate in the Emergency Pharmacy Department.
Admin Assistant cum Customer Service
Citibank
Managed a temporary project introducing paperless statements for cardholders, assisting customers in registering and accessing statements via email. Completed the project within 4 months, enhancing customer experience.
Education
Degrees, certifications, and relevant coursework
AUAsia Metropolitan University
Diploma in Pharmacy, Pharmacy
2009 - 2012
Completed a Diploma in Pharmacy, gaining knowledge in pharmaceutical practices, medication dispensing, and patient care. Developed skills in inventory management and customer service within a healthcare setting.
Availability
Location
MalaysiaAuthorized to work in
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