Faith Terry

Streamlined program operations and standardized volunteer onboarding workflows, reducing coordination errors by 20%. Acted as primary liaison between board members, volunteer managers, and external stakeholders, ensuring a 24-hour response rate.

Managed CEO and HR calendars, scheduling 15-20 meetings monthly across multiple time zones, cutting scheduling conflicts by 40%. Maintained inbox zero and reduced email response time by 50%, and provided project management support across 5+ workstreams.

Coordinated daily workflows and priorities for a team of 28 transcriptionists, boosting turnaround efficiency by 20%. Conducted Quality Assurance audits on complex legal data, improving final transcript accuracy rates by 15%.

Performed scientific assays and prepared reports and presentations for supervisors. Managed clinical meeting logistics, agendas, and action items, and handled sensitive clinical research data with discretion, entering it into EMR systems.

Earned a Bachelor of Science in Microbiology and Biotechnology from the University of Nairobi.

Completed the Admin Professional Career Essentials course on LinkedIn, covering core administrative skills.

Completed a short course on working with others, focusing on collaboration and teamwork skills.

Completed a Virtual Assistance Certification from ALX Africa, covering skills for remote executive support.

Completed the Career Essentials in Generative AI course by Microsoft and LinkedIn, covering AI fundamentals.