Open to opportunities

Faith Tejuosho

@faithtejuosho

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Economics graduate with experience in customer service and sales.

Nigeria

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What I'm looking for

I am looking for opportunities that allow me to optimize work processes and enhance my skills in a dynamic environment.

I am an Economics graduate with a strong foundation in administrative and customer service roles. My experience spans various sectors, where I have consistently delivered effective and efficient service aimed at optimizing work processes. I thrive on knowledge and am committed to continuous improvement in my workplace skills.

Currently, I serve as a Customer Service Representative at Mactay Consulting, where I have successfully contributed to a 100% increase in account reactivation and maintained a 100% resolution rate for customer inquiries. My previous roles as a Sales Officer and in Operations/Sales have equipped me with the skills to develop long-lasting customer relationships and implement strategies that drive sales growth.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Mactay Consulting

Aug 2023 - Present (1 year 10 months)

Promoted Sterling Bank effectively, contributing to a 100% increase in account reactivation. Provided exceptional customer service, resolving 80 inquiries daily with a 100% resolution rate. Collaborated with team members to improve overall performance and consistently met performance targets.

Customer Service Problem Solving Sales Strategy Team Collaboration Banking Performance Metrics Upselling Cross Selling Communication

Sales Officer

Evertop Realities Limited

Aug 2022 - Jul 2023 (11 months)

Developed and sustained long-lasting relationships with customers, screened and trained sales employees, and increased annual closed sales by 25% through strategic negotiations. Expanded online marketing presence through social engagement.

Sales Strategy Customer Relationship Management Training Negotiation Product Knowledge Marketing Communication

Operation/Sales

Cephas Grace International Limited

Dec 2019 - Jul 2022 (2 years 7 months)

Expanded market presence by launching World Elite Home appliance and optimized operational processes, reducing costs by 50%. Fostered a customer-centric culture leading to a 100% increase in customer satisfaction scores.

Customer Satisfaction Optimization Risk Management Communication Team Leadership