Faith Peters

Answered customer calls and provided product information. Handled and resolved customer issues efficiently and timely.

Monitored credit portfolios and evaluated potential default risks. Provided daily/weekly collection schedules to customers and the marketing team, ensuring prompt and timely repayments.

Provided professional customer service in product selection and promoted sales of high-end furniture. Established and maintained relationships with new and existing customers.

Managed and coached the inbound sales team, setting and tracking sales targets. Prepared monthly, quarterly, and annual sales forecasts, using customer feedback to generate new product ideas.

Sought out new customers and sales opportunities, assisting team members with sales strategy training. Developed and implemented new strategic plans for the team.

Sourced new clients through field marketing and performed business development and networking. Called potential clients and converted them into active clients.

Monitored overdue accounts and persuaded customers to pay amounts due. Arranged for debt repayment or established repayment schedules based on financial situations.

Performed detailed credit analysis of prospecting clients and evaluated financial portfolios to determine creditworthiness. Reviewed client employment records and income sources to assess risk levels.

Developed customized sales techniques to sell financial services to new and existing clients. Managed the complete loan cycle from application through closing.

Provided accurate information on products, pricing, and discounts. Managed return merchandise from e-commerce and ensured daily cash collections were remitted to the bank.

Answered telephones, directed calls, and managed messages. Performed basic bookkeeping and completed banking transactions.

Managed sales calls and extended sales territory. Carried out vendor registration and prepared quotas and value proposals.

Obtained a Bachelor of Science degree in Biochemistry. The curriculum provided a strong foundation in the chemical and physical principles of living organisms.