Looking for a job

Faith Ogon

@faithogon

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I drive sales growth and customer retention through CRM-led engagement, process improvements, and market research.

Nigeria

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What I'm looking for

I'm seeking a Sales & Marketing Operations Manager role where I can enhance sales strategies and operational efficiency through CRM, data-driven reporting, process optimization, and stakeholder collaboration.

At Flamingo in Lagos, I supported a high-volume client base, exceeding sales targets by 95% through proactive engagement, upselling, and resolution of escalated inquiries.

I improved customer-support workflows to reduce response times by 15% and increase repeat sales by 20% through CRM-driven follow-ups. I also partnered with sales teams on service delivery, contributing to 30% quarterly growth in client retention, and trained 5+ junior staff on Salesforce and sales protocols.

Through a Community Outreach Program, I conducted surveys with 200+ participants, produced actionable program reports, and helped shape engagement campaigns that increased attendance by 40%. I'm seeking to bring my sales, marketing operations, and data-analysis experience to a Sales & Marketing Operations Manager role.

Experience

Work history, roles, and key accomplishments

Volunteer

Community Outreach Program

Jan 2022 - Dec 2023 (1 year 11 months)

Supported grassroots marketing and data-driven community initiatives. Conducted market research and analyzed program data to inform outreach strategies.

Market Research Data Analysis Campaign Support Stakeholder Collaboration

Customer Care Representative

Flamingo

Jan 2022 - Dec 2023 (1 year 11 months)

Drove sales support and customer retention for a high-volume client base. Exceeded sales targets by 95% through proactive client engagement and optimized workflows.

CRM Salesforce Customer Retention Upselling Sales Support Workflow Optimization Data Analysis