Open to opportunities

Faith Ndanyi

@faithndanyi

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ICT graduate and client relations professional driving sales and digital engagement.

Kenya

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What I'm looking for

I seek roles combining client relations, sales, and digital marketing where I can apply ICT skills, grow professionally, and contribute to customer-focused business growth.

I am an ICT graduate with practical experience in sales, marketing, and client relations across financial, gaming, and service industries. I combine technical literacy—IT support, basic networking, and Microsoft Office—with strong communication and relationship-management skills to deliver measurable business results.

My background includes freelance client liaison work, cybercafe operations, and financial-product sales where I consistently met targets and supported digital marketing efforts to grow brand visibility and customer engagement. I am committed to excellent service delivery, problem-solving, and building lasting partnerships.

Experience

Work history, roles, and key accomplishments

Current

Relations Officer

Current

Glanz Kenya Limited

Sep 2024 - Present (1 year 5 months)

Serve as a freelance liaison between clients and company operations, ensuring timely service delivery, handling inquiries across cleaning and fumigation services, and assisting with digital marketing to boost brand visibility.

Client Relationship Management Customer Support Digital Marketing Service Coordination CRM Communication Problem Solving

Cyber Café Attendant

Cymber Services

Jan 2024 - Aug 2024 (7 months)

Managed daily cybercafé operations including customer support, printing and browsing assistance, basic IT troubleshooting, and promoting gaming and digital services to customers.

Customer Support Print Service Client Engagement Facilities Management

Sales and Marketing Executive

Ngao Credit

Jan 2023 - Dec 2023 (11 months)

Promoted and sold financial products to individual and business clients, developed marketing campaigns to attract and retain customers, and consistently met sales targets through strong relationship building.

Sales Strategy Client Acquisition Marketing Campaigns CRM Negotiation Communication

Education

Degrees, certifications, and relevant coursework

Meru National Polytechnic

Diploma, Information and Communication Technology

Completed a Diploma in Information and Communication Technology with practical ICT and digital skills applicable to support, sales, and client relations roles.