Open to opportunities

Liz Mueni

@lizmueni

Message

Customer-focused data-driven client service professional.

Kenya

Message

What I'm looking for

I seek a customer-centric role where I can combine service excellence, data-driven insights, and cross-channel communication to improve customer satisfaction, contribute to team goals, and grow into customer experience or analytics leadership.

I am a customer-centric consultant and client service executive with hands-on experience resolving advanced client queries, managing escalations, and improving service quality at scale. I combine strong interpersonal skills with data analysis to identify trends in customer contacts and recommend improvements that elevate satisfaction and retention.

I have worked across banking, retail optics, and digital marketing environments, supporting inbound/outbound multilingual customer interactions, cross-selling financial products, and managing social media and promotional campaigns. I am committed to delivering prompt, accurate, and courteous service while leveraging technical knowledge of network systems and CRM tracking to drive measurable business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Client Service Executive

Current

Standard Chartered Bank

Sep 2022 - Present (3 years)

Provide multilingual inbound/outbound customer support for Kenya and Uganda, resolve escalations, maintain service quality targets, and cross-sell relevant banking products while handling account and card service requests.

Customer Service Escalation Management Cross Selling Call Center Operations CRM

Customer Service Executive

Baus Optical Company Limited

May 2018 - Oct 2020 (2 years 5 months)

Managed customer inquiries, documented interactions and campaign feedback in Excel, escalated critical issues, supported marketing promotions, and managed company social media to increase retention and sales.

Customer Support Excel Social Media Management Sales Support Escalation Management Account Management

Merchandiser

Burger King

Jun 2017 - Jul 2017 (1 month)

Designed and implemented visual displays to boost promotions, coordinated with managers and advertising teams, and assisted customers with product information.

Visual Merchandising Retail Operations Marketing Coordination POS Knowledge

Social Media Intern

Watsup Africa

Feb 2016 - May 2016 (3 months)

Created and scheduled social content, engaged audiences by responding to comments, assisted marketing projects, and analyzed campaign performance to increase engagement.

Social Media Management Content Creation Community Engagement Campaign Analysis Marketing Support Twitter

Information Technology Intern

National Museum of Kenya

Jan 2016 - May 2016 (4 months)

Installed and configured network equipment, firewalls, and peripheral devices; troubleshot hardware/software issues and maintained LAN/WAN components.

Firewalls Software Configuration LAN WAN IT Support