Keffer User
@kefferuser
Customer-focused cyber attendant skilled in IT support and client service.
KenyaWhat I'm looking for
I am a customer-focused cyber attendant with hands-on experience supporting clients in public internet cafes, providing technical assistance and maintaining secure, organized workspaces.
I have helped customers with web browsing, email setup, document printing and scanning, software configuration, inventory tracking, and protecting customer data while maintaining logs and ordering supplies.
I hold certificates in Resume Writing, Customer Service and Computer Studies, and I bring strong communication, problem-solving, organizational and teamwork skills to roles that require reliable frontline IT support and excellent customer service.
Experience
Work history, roles, and key accomplishments
Cyber Attendant
Logitex Cyber
Jun 2022 - Present (3 years 11 months)
Assist customers with computer usage and account setup, monitor equipment use and maintain a clean, organized cybercafé to ensure reliable service delivery.
Cyber Attendant
Sportiez Cyber
May 2019 - Aug 2020 (1 year 3 months)
Maintained daily service logs, tracked and ordered supplies, protected customer data privacy, and ensured accurate record-keeping for inventory and finances.
Education
Degrees, certifications, and relevant coursework
Saylor Academy
Certificate in Resume Writing, Resume Writing
2025 - 2025
Completed a short Certificate in Resume Writing through Saylor Academy.
Alison
Diploma in Customer Service, Customer Service
2025 - 2025
Completed a Diploma in Customer Service through Alison focusing on customer service skills.
Prince College
Certificate in Computer Studies, Computer Studies
2019 - 2019
Completed a short Certificate in Computer Studies at Prince College focusing on basic computer skills.
Naaro Secondary School
Kenya Certificate of Secondary Education, Secondary Education
2015 - 2018
Completed the Kenya Certificate of Secondary Education at Naaro Secondary School.
Silverspring Academy
Kenya Certificate of Primary Education, Primary Education
2006 - 2014
Completed the Kenya Certificate of Primary Education at Silverspring Academy.
Tech stack
Software and tools used professionally
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