FMfaith Muraya
@faithmuraya
Enthusiastic customer service professional with a passion for fashion.
KenyaWhat I'm looking for
I am an enthusiastic and self-motivated individual with a strong commitment to providing exceptional customer service. My experience as a Suit Seller and Public Relations Intern has honed my ability to listen actively and communicate empathetically, allowing me to understand customer concerns and deliver effective solutions. I excel at de-escalating tense situations and ensuring that every customer feels valued and heard.
Throughout my career, I have developed a knack for analyzing complex issues and identifying root causes, which has enabled me to make data-driven decisions that enhance customer satisfaction. My time management and organizational skills allow me to juggle multiple inquiries and tasks simultaneously, ensuring that I remain efficient and effective in fast-paced environments. I am always eager to adapt to new tools and technologies, keeping myself updated with the latest customer service software and best practices.
Experience
Work history, roles, and key accomplishments
Suit Seller
Self-employed
May 2020 - Present (5 years 1 month)
Provided personalized shopping experiences, helping customers find impeccably fitting suits that instilled confidence and style. Combined a passion for men's fashion with dedication to exceptional customer service, guiding customers through their unique suit-finding journey.
Public Relations Intern
Caritas
Jan 2020 - Present (5 years 5 months)
Assisted the PR team in various aspects of public relations and communications, gaining valuable hands-on experience. Drafted, edited, and proofread press releases, blog posts, and other written materials to ensure accuracy and consistency.
Boutique Seller
Self-Employed
Feb 2017 - Present (8 years 4 months)
Created captivating and personalized shopping experiences for customers, assisting individuals in finding pieces to elevate their style. Connected with customers by greeting them warmly, listening to their needs, and offering tailored recommendations and guidance.
Education
Degrees, certifications, and relevant coursework
JTJomo Kenyatta University of Agriculture and Technology
Bachelor of Mass Communication, Public Relations
Grade: second class upper division
Studied Mass Communication with a specialization in Public Relations. Gained comprehensive knowledge in communication strategies, media relations, and public affairs.
TumuTumu Girls Highschool
High School Diploma, General Studies
Grade: B plain
Completed secondary education at TumuTumu Girls Highschool. Focused on a broad curriculum of subjects, developing foundational academic skills.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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