Gerald Ndung’u

Established and managed a successful barbershop with two full-time employees. Oversaw daily operations, customer service, and staff management, ensuring high-quality service and customer satisfaction.

Assisted customers with payment transactions, account management, and service usage across phone, email, and chat platforms. Provided product knowledge and technical support, ensuring smooth usage of the company’s payment solutions. Processed transactions while adhering to compliance standards and monitored customer feedback for product improvement.

Managed a team of customer service representatives, ensuring high performance and service quality. Trained new employees and handled escalated customer issues while collaborating with departments to meet customer needs.

Provided front-line support to customers, resolving service issues, processing orders, and offering product information. Assisted with upselling and escalated issues as needed.

Supported the company’s PR strategy by creating content for social media and websites. Managed customer inquiries and organized outreach events.

Studied the principles of communication and public relations, focusing on effective communication strategies, media relations, and public engagement.

Completed a diploma program that covered various aspects of journalism, including news writing, reporting, and media ethics.