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Magdaline WachiraMW
Open to opportunities

Magdaline Wachira

@magdalinewachira

I’m an entry-level hospitality professional specializing in front desk reception, customer service, and guest relations.

Kenya
Message

What I'm looking for

I’m looking for a challenging and rewarding environment where I can use my reception, customer service, and guest-relations skills, learn fast, and grow both personally and for the organization.

I’m a result-driven, self-driven, ambitious, and analytical professional with a strong desire to prosper in every work I venture into. I pride myself as a true team player with good interpersonal and analytical skills, and I’m a fast learner focused on delivering value.

I pursued a Diplomain Catering and Accommodation Management (September 2021 to August 2024), which strengthened my academic foundation for service delivery and hospitality operations. I also bring a proactive mindset and a willingness to continuously improve through practice.

I gained hands-on experience as a Waitress at MT. KENYASAFARI HALTHOTEL (September 2022 to December 2022). In this role, I focused on service management, guest relation in housekeeping, problem solving, and delivering exceptional customer service while supporting food production and service and safety.

More recently, I worked as a receptionist/customer service/host at NKASIRI ADVENTURE PARK (September 2024 to present) in Kitengela. I use time management, multi-tasking, adaptability, data management, teamwork, event hosting, and handling enquiries to ensure guests feel welcomed and supported.

Experience

Work history, roles, and key accomplishments

NP

Receptionist & Customer Service Host

Nkasiri Adventure Park

Sep 2024 - Present (1 year 10 months)

Worked as a receptionist, customer service representative, and host. Handled enquiries and provided support across events, customer interactions, and related administrative tasks.

Education

Degrees, certifications, and relevant coursework

TP

The Nyeri National Polytechnic

Diploma in Catering and Accommodation Management, Catering and Accommodation Management

2021 - 2024

Completed a Diploma in Catering and Accommodation Management at The Nyeri National Polytechnic from September 2021 to August 2024.

MS

Mweiga High School

Kenya Certificate of Secondary Education, Secondary Education

2017 - 2020

Studied at Mweiga High School and obtained the Kenya Certificate of Secondary Education from 2017 to 2020.

NS

Njeng’u Primary School

Kenya Certificate of Primary Education, Primary Education

2009 - 2016

Attended Njeng’u Primary School and completed the Kenya Certificate of Primary Education from 2009 to 2016.

Tech stack

Software and tools used professionally

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