Magdaline Wachira
@magdalinewachira
I’m an entry-level hospitality professional specializing in front desk reception, customer service, and guest relations.
What I'm looking for
I’m a result-driven, self-driven, ambitious, and analytical professional with a strong desire to prosper in every work I venture into. I pride myself as a true team player with good interpersonal and analytical skills, and I’m a fast learner focused on delivering value.
I pursued a Diplomain Catering and Accommodation Management (September 2021 to August 2024), which strengthened my academic foundation for service delivery and hospitality operations. I also bring a proactive mindset and a willingness to continuously improve through practice.
I gained hands-on experience as a Waitress at MT. KENYASAFARI HALTHOTEL (September 2022 to December 2022). In this role, I focused on service management, guest relation in housekeeping, problem solving, and delivering exceptional customer service while supporting food production and service and safety.
More recently, I worked as a receptionist/customer service/host at NKASIRI ADVENTURE PARK (September 2024 to present) in Kitengela. I use time management, multi-tasking, adaptability, data management, teamwork, event hosting, and handling enquiries to ensure guests feel welcomed and supported.
Experience
Work history, roles, and key accomplishments
Waitress
Mt Kenya Safari Halt Hotel
Sep 2022 - Dec 2022 (3 months)
Provided exceptional customer service as a waitress and supported guest relations in housekeeping. Assisted with food service and service/safety tasks during the role.
Receptionist & Customer Service Host
Nkasiri Adventure Park
Sep 2024 - Present (1 year 10 months)
Worked as a receptionist, customer service representative, and host. Handled enquiries and provided support across events, customer interactions, and related administrative tasks.
Education
Degrees, certifications, and relevant coursework
The Nyeri National Polytechnic
Diploma in Catering and Accommodation Management, Catering and Accommodation Management
2021 - 2024
Completed a Diploma in Catering and Accommodation Management at The Nyeri National Polytechnic from September 2021 to August 2024.
Mweiga High School
Kenya Certificate of Secondary Education, Secondary Education
2017 - 2020
Studied at Mweiga High School and obtained the Kenya Certificate of Secondary Education from 2017 to 2020.
Njeng’u Primary School
Kenya Certificate of Primary Education, Primary Education
2009 - 2016
Attended Njeng’u Primary School and completed the Kenya Certificate of Primary Education from 2009 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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