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@faithkimani1
Dedicated customer service professional with retail management expertise.
I am a dedicated customer service professional with a strong background in retail management, inventory control, and sales. My experience managing a beauty cosmetics shop has equipped me with the skills to create positive customer experiences, ensure client satisfaction, and drive sales growth. I am passionate about delivering exceptional service and maintaining high operational standards.
Currently, I work at Supa Smati Holdings, where I provide excellent customer service, manage inventory, and conduct market research to stay ahead of beauty trends. I lead a team by training and mentoring staff to improve service quality and efficiency. My previous role as a Beat Creator and Voice Coach at Mziki Buzz allowed me to develop high-quality beats and provide personalized coaching, showcasing my creative direction and project management skills.
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Work history, roles, and key accomplishments
Supa Smati Holdings
Oct 2023 - Present (2 years 1 month)
Provided excellent customer service by assisting clients in selecting products, addressing inquiries, and ensuring a seamless shopping experience. Managed inventory to maintain optimal stock levels, ensuring product availability and minimizing shortages.
Mziki Buzz
Jan 2024 - Present (1 year 10 months)
Developed and produced high-quality beats for various artists and music projects, showcasing a keen understanding of diverse musical genres and trends. Provided personalized voice coaching sessions, helping clients improve their vocal techniques and performance skills.
Degrees, certifications, and relevant coursework
Certificate, Music Production
Completed a comprehensive program in music production, gaining expertise in developing and producing high-quality beats for various artists and music projects. Acquired a keen understanding of diverse musical genres and trends.
Software and tools used professionally
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