Nancy Ayaga
@nancyayaga
Customer service professional specializing in remote support, troubleshooting, and team leadership.
KenyaWhat I'm looking for
I am a customer service professional with extensive experience in remote customer support, troubleshooting, and issue resolution, consistently achieving over 95% customer satisfaction.
I have supervised and trained brand teams, managed logistics and inventory, and improved team performance metrics across retail and service roles.
I hold a Diploma in Software Project Management and certificates in Customer Service, and I bring strong communication, CRM/database management, conflict resolution, and training skills to help teams deliver excellent customer experiences.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Tru Blaq
Provided remote customer support and issue resolution, achieving 95%+ customer satisfaction while supervising and training support staff and improving team troubleshooting performance.
Education
Degrees, certifications, and relevant coursework
ALAlison
Certificate, Software Project Management
Completed an Alison certificate in Software Project Management and customer service related courses including Remote Customer Support and CRM/database management.
Kenya Certificate of Secondary Education
Certificate, Secondary Education
Holds the Kenya Certificate of Secondary Education qualification.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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