Open to opportunities

Faith Edile

@faithedile

Message

I resolve customer inquiries and manage bookings, calls, emails, and administrative operations.

Nigeria

Message

What I'm looking for

I'm looking for a customer support or administrative role where I can handle calls, emails, appointments, and customer inquiries in a fast-paced remote environment.

I've handled high volumes of customer phone calls and emails at Padelia Hotels Ltd., responding to reservation, pricing, and hotel-service inquiries while managing bookings and appointments.

I resolve customer complaints quickly, maintain accurate customer records and daily reports, and work across departments to ensure requests are handled efficiently.

At Eastern Nigeria Medical Centre, I've managed calendars, administrative records, reports, and confidential information while supporting smooth daily office communication. I'm comfortable in fast-paced remote environments and bring strong English communication, organization, and problem-solving skills.

Experience

Work history, roles, and key accomplishments

Administrative Manager

Eastern Nigeria Medical Centre

Responded to customer and staff inquiries by phone and email, managed calendars and appointments, assisted with resolving customer concerns, prepared reports, maintained confidential records, and supported daily office operations.

Customer Service Phone Support Email Management Calendar Management Appointment Scheduling Report Preparation Confidentiality Office Operations

Front Desk Manager

Padelia Hotels Ltd.

Handled high volume of customer phone calls and emails, responded to inquiries about reservations, pricing, and hotel services, scheduled appointments, managed bookings, resolved complaints, and maintained accurate records and daily reports.

Customer Service Phone Support Email Management Appointment Scheduling Complaint Resolution Record keeping Reporting Multitasking