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toyosi Ogunsanya

@toyosiogunsanya1

Customer Support Specialist at Eskay Hotel, resolving guest requests and complaints while coordinating follow-up through resolution.

Nigeria

Message

At Eskay Hotel, I serve as a first point of contact for guests, handling enquiries, requests, and complaints. I coordinate with internal teams and follow up on outstanding requests to help resolve service issues.

At TMT Interiors, I handled customer enquiries across phone, email, chat, and WhatsApp, and managed orders from enquiry through delivery. I also used Zendesk to manage tickets, update customer records, and follow requests through to closure.

Experience

Work history, roles, and key accomplishments

Current

Receptionist / Customer Service Representative

Current

Eskay Hotel

Serve as first point of contact for guests, handling enquiries, requests, complaints, and service issues. Manage check-in/check-out, reservations, and guest information while maintaining accurate records and confidentiality.

Customer Service Complaint Resolution Reservation Management Record keeping Communication Skills Time Management

Sales Representative / Administrative Support

Q4D X World

Jan 2018 - Dec 2020 (2 years 11 months)

Provided customer service and product guidance while processing sales transactions accurately. Maintained customer and transaction records and supported administrative activities.

Sales Customer Service Administrative Support Record keeping Communication Skills

Sales Representative

Botak Stores

Jan 2015 - Dec 2017 (2 years 11 months)

Assisted customers with product selection, enquiries, and purchases in a fast-paced retail environment. Resolved customer concerns and maintained accurate sales records.

Sales Customer Service Retail Record keeping Communication Skills

Medical Laboratory Assistant

Redemption Hospital

Maintained accurate and confidential patient records and communicated professionally with patients and healthcare staff. Supported daily operations with attention to detail and reliability.

patient records Confidentiality Communication Skills Attention To Detail

Virtual Assistance Program

ALX

Completed practical projects involving customer support, email management, calendar management, task coordination, scheduling, remote collaboration, and administrative workflows.

Virtual Assistant Email Management Calendar Management Task Coordination Remote Collaboration Microsoft Office Google Workspace

Customer Support Representative

TMT Interiors

Handled customer enquiries across phone, email, chat, and WhatsApp, providing product guidance and timely responses. Managed orders from enquiry through delivery and resolved complaints professionally.

Customer Support Order Management Complaint Resolution Customer Relationship Management Communication Skills Follow up

Education

Degrees, certifications, and relevant coursework

Olabisi Onabanjo University

Bachelor of Science, Microbiology

Graduated with a Bachelor of Science in Microbiology in November 2024.

ALX

Virtual Assistance Program, Virtual Assistance

Completed the Virtual Assistance Program, covering customer support, email management, calendar management, task coordination, scheduling, remote collaboration, and administrative workflows.