Britania Peart
@britaniapeart
Customer-centric front desk receptionist and call center professional with strong communication and problem-solving skills.
JamaicaWhat I'm looking for
I am a motivated front desk receptionist and customer service professional with over one year of hands-on experience in call center environments. I consistently create positive, welcoming experiences while educating customers on products and services to improve communication and satisfaction.
I have worked with multiple call center employers — Teleperformance, Nice Global, and Advanced Call Center Technologies — where I identified customer needs, researched issues, provided solutions or alternatives, and built sustainable relationships by going the extra mile.
I hold CXC and City & Guilds qualifications and a solid foundational education from Cambridge High School and earlier schools in the Cambridge/St. James area. I bring reliability, empathy, and a solutions-oriented approach to front desk and customer service roles.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Advanced Call Center Technologies (A.C.T.)
Oct 2023 - Dec 2024 (1 year 2 months)
Answered customer calls, clarified issues, researched resolutions, and built sustainable customer relationships by going the extra mile.
Customer Service Representative
Nice Global
Jul 2022 - Apr 2023 (9 months)
Managed customer inquiries and identified needs, researched issues, and provided solutions or alternatives to maintain service quality.
TEHandled inbound customer inquiries, educated customers on products and services, and resolved issues to improve satisfaction and retention.
Education
Degrees, certifications, and relevant coursework
Cambridge High School
High School Diploma, General Secondary Education
2015 - 2020
Completed secondary education at Cambridge High School from 2015 to 2020 with CXC subjects including Food Nutrition and Health, Geography, Mathematics, and English Language.
Cambridge Primary School
Primary School Certificate, Primary Education
2009 - 2015
Attended Cambridge Primary School from 2009 to 2015 completing primary-level education prior to secondary school.
Reliance Basic School
Basic School Certificate, Basic Education
2006 - 2009
Attended Reliance Basic School from 2006 to 2009 for foundational/basic education prior to primary school.
Availability
Location
JamaicaAuthorized to work in
Job categories
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