Faisal Ali
@faisalali7
I lead customer success and engineering delivery for US-based enterprise clients.
IndiaWhat I'm looking for
At Intrivis, I lead customer success, project management, and engineering delivery for US-based Architecture, Structural, MEP, Civil Engineering, Hydrology, and Land Development clients.
I oversee end-to-end delivery for a 20-member Civil Engineering and Hydrology team, from planning and resource allocation through quality coordination, risk mitigation, and final delivery.
I use ClickUp to manage project planning, task tracking, capacity, and reporting, and HubSpot CRM for customer onboarding, account management, communication, and pipeline visibility. I focus on retention, SLA compliance, stakeholder engagement, escalations, and account growth.
Before Intrivis, I managed enterprise customer relationships at iQuasar and led full-cycle recruitment for enterprise clients. My earlier work at Alzafer Group centered on customer relationships, project coordination, issue resolution, and timely service delivery.
Experience
Work history, roles, and key accomplishments
Team Lead – Customer Success, Project Management & Engineering Delivery
Intrivis
Apr 2024 - Present (2 years 6 months)
Leading customer success and engineering delivery for US-based clients, managing a team of 20 engineers and overseeing end-to-end project delivery for architecture, structural, MEP, civil, and hydrology projects.
Customer Success Specialist
iQuasar, LLC
Nov 2022 - Apr 2024 (1 year 5 months)
Managed enterprise customer relationships across US-based accounts, coordinated with delivery teams to ensure successful project execution and client satisfaction, and maintained high service quality through proactive communication and SLA compliance.
Senior Recruitment Professional
iQuasar, LLC
Dec 2018 - Nov 2022 (3 years 11 months)
Managed full-cycle recruitment for enterprise clients across multiple domains, built long-term client relationships, and partnered with hiring managers to deliver quality talent.
Customer Relations & Project Coordinator
Alzafer Group
May 2016 - Sep 2018 (2 years 4 months)
Managed customer relationships and coordinated project activities, resolved customer issues, and ensured timely service delivery.
Education
Degrees, certifications, and relevant coursework
Chandigarh Group of Colleges
MBA, Accounting & Finance
2013 - 2015
Pursued an MBA in Accounting and Finance from Chandigarh Group of Colleges from 2013 to 2015.
Chandigarh Business School
BBA, Business Administration & Management
2010 - 2013
Completed a BBA in Business Administration and Management from Chandigarh Business School from 2010 to 2013.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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