Achal Gautam
@achalgautam
I drive customer adoption, retention, and product success through technical solutions.
IndiaWhat I'm looking for
At Zoho Corporation, I deliver technical customer success solutions for 100+ SMB and mid-market clients, aligning product offerings to business objectives. My work has supported 110% net revenue retention, a 20% increase in adoption, and 10% expansion through upsell and cross-sell opportunities.
Previously at BYJU'S, I improved retention through customer-feedback analysis, built a knowledge base that reduced call time by 60%, and translated customer needs into product and service recommendations. I also bring experience in business development, project execution, construction quality control, CAD, and BIM.
Experience
Work history, roles, and key accomplishments
Customer Success Executive
Zoho Corporation
Nov 2022 - Present (3 years 10 months)
Delivered technical expertise and customer success solutions to over 100+ SMB and mid-market clients, driving adoption, retention, and overall success. Collaborated cross-functionally to increase customer adoption by 20% and achieved a 93% customer happiness rating.
Education
Degrees, certifications, and relevant coursework
SRM University
Bachelor of Science, Civil Engineering
Bachelor of Science in Civil Engineering from SRM University, completed in May 2017.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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