Siddhartha Thatipamula
@siddharthathatipamul
Customer Success Manager driving retention, growth, and data-driven client outcomes.
IndiaWhat I'm looking for
I am a results-driven Customer Success Manager with 4+ years optimizing client satisfaction, retention, and business growth, certified as a Salesforce Administrator. I build long-term client relationships, streamline onboarding, and lead cross-functional efforts to resolve complex issues.
At Amazon Development Centre India I acted as a trusted advisor for Seller Central and FBA sellers, led onboarding, delivered platform training, and managed escalations involving payments, stranded inventory, and listing issues. I partner with ops, ads, and tech teams to drive root-cause analysis and prevention plans.
Earlier, as a Design Engineer and Project Coordinator I coordinated multi-departmental projects, improved stakeholder communication, maintained high quality compliance, and delivered post-delivery support—consistently earning recognition for client satisfaction and operational excellence.
Experience
Work history, roles, and key accomplishments
Customer Success Account Manager
Amazon Development Centre India
Feb 2021 - Aug 2025 (4 years 6 months)
Acted as trusted advisor for a portfolio of Amazon Seller Central and FBA sellers, driving retention and growth through onboarding, regular business reviews, and cross-functional issue resolution; managed complex escalations and partnered with Ops/Ads/Tech to deliver root-cause fixes.
Design Engineer / Project Coordinator
Green Roots Solutions
Apr 2016 - Jun 2020 (4 years 2 months)
Coordinated multi-departmental client projects to ensure timely delivery and service quality, improved stakeholder communication and client satisfaction, and delivered post-delivery documentation for seamless handovers.
Design Engineer
Cofely Axima India Pvt. Ltd.
Jan 2015 - Dec 2016 (1 year 11 months)
Managed client requirements and on-site inspections achieving 99% quality compliance, supported cross-departmental coordination and technical presentations, and maintained proactive client communication.
Education
Degrees, certifications, and relevant coursework
Aurora's Engineering College
Bachelor of Engineering, Mechanical Engineering
Completed a Bachelor of Engineering in Mechanical Engineering, graduating in 2014.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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