Fahad Kayongo
@fahadkayongo
Experienced E-Banking Supervisor with a focus on operational excellence.
UgandaWhat I'm looking for
I am a dedicated E-Banking Supervisor with over a decade of experience in the banking sector, particularly in e-banking operations. My journey began as a Bank Teller, where I honed my skills in customer service and transaction management. Over the years, I have progressed to supervisory roles, where I have been responsible for ensuring compliance with regulatory requirements and enhancing operational efficiency.
At Pride Bank Limited, I have successfully led initiatives to improve e-banking services, including the implementation of customer awareness programs and the establishment of strong relationships with internal and external stakeholders. My commitment to excellence is reflected in my ability to identify risk factors and develop frameworks to mitigate them, ensuring a seamless banking experience for our customers.
Experience
Work history, roles, and key accomplishments
Supervisor Ebanking Operations
Pride Bank Limited
Aug 2024 - Present (11 months)
Responsible for effective controls within E-Banking channels, ensuring service delivery aligns with regulatory and legal requirements and internal operational risk management guidelines. Supervised reconciliation processes to assess control strength and identify areas for improvement.
E-banking Executive
Pride Bank Limited
Dec 2014 - Aug 2024 (9 years 8 months)
Installed software applications for tellers, specifically for International Money Transfers, and trained cashiers in various money transfer applications. Coordinated school pay initiatives, registered schools on the platform, and reconciled mobile phone banking transactions.
Bank Teller
Pride Bank Limited
Aug 2011 - Dec 2014 (3 years 4 months)
Handled cash and cheque deposits and withdrawals, ensuring accuracy and adherence to policies and procedures. Scrutinized transactions to protect against fraud and money laundering, and cross-sold various bank products to clients.
Sales Representative
Pride Bank Limited
Nov 2010 - Nov 2010 (0 months)
Planned, controlled, and marketed all PML's products and services, focusing on voluntary savings. Achieved agreed levels of customer service regarding delivery, query handling, and complaints.
Researcher
Synovate Research Company
Jan 2009 - Dec 2009 (11 months)
Conducted research to project customer tastes and preferences. Analyzed market data to provide insights for product development and marketing strategies.
Procurement Officer
A&Y Catering Services
Jan 2008 - Dec 2009 (1 year 11 months)
Managed procurement processes for the company, ensuring timely and cost-effective acquisition of goods and services. Negotiated with suppliers and maintained inventory records.
Education
Degrees, certifications, and relevant coursework
IUIslamic University in Uganda
PGD PUBLIC ADMINISTRATION, PUBLIC ADMINISTRATION
2014 - 2015
Completed a Post Graduate Diploma in Public Administration, focusing on the principles and practices of public sector management. Gained knowledge in governance, policy formulation, and administrative processes.
MSMakerere University Business School
DEGREE IN BUSINESS COMPUTING, BUSINESS COMPUTING
2007 - 2011
Earned a Degree in Business Computing, which involved studying the application of computing principles to business operations. Developed skills in systems analysis, software development, and business process automation.
Kibibi Secondary School
UACE, General Studies
2005 - 2006
Completed Uganda Advanced Certificate of Education (UACE) at Kibibi Secondary School. This involved advanced-level studies across various subjects, preparing for university education.
Kibibi Secondary School
UCE, General Studies
2001 - 2004
Obtained Uganda Certificate of Education (UCE) from Kibibi Secondary School. This involved ordinary-level studies across a broad curriculum, establishing foundational knowledge.
Simba Islamic School
PLE, General Studies
1995 - 2000
Completed Primary Leaving Examination (PLE) at Simba Islamic School. This marked the completion of primary education, covering fundamental subjects.
Tech stack
Software and tools used professionally
Availability
Location
UgandaAuthorized to work in
Job categories
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