I seek a leadership role in operations or risk/compliance where I can drive process efficiency, strengthen controls, mentor staff, and contribute to organizational growth in a collaborative culture.
TR
Open to opportunities
Teddy Rwotber
@teddyrwotber
Experienced banking professional specialized in operations, compliance, and leadership.
UgandaWhat I'm looking for
I am a results-driven banking and finance professional with extensive experience in branch operations, remittances, teller services, and loan administration. I consistently deliver accurate transaction processing, strong internal controls, and improved customer satisfaction.
In my current role as Bank Supervisor - Operations, I lead training, process optimization, and risk mitigation initiatives that improved team productivity, reduced transaction errors, and ensured full compliance with audit standards.
Previously I managed remittances and teller operations, processing large transaction volumes while implementing streamlined procedures that cut processing times and identified suspicious activities in line with AML requirements.
I hold a Bachelors in Business Administration (Banking and Finance) and a recent MSc in Public Health, and I pursue continuous professional development through certifications in management, HR, cyber-crime prevention, and anti-money laundering.
Experience
Work history, roles, and key accomplishments
BL
Current
Bank Supervisor - Operations
Bank of India Uganda Limited
Feb 2018 - Present (7 years 8 months)
Supervise daily branch operations and optimize processes to achieve 98% transaction accuracy, ensure 100% compliance with internal controls, and support branch deposit and non-credit income targets.
BL
Banking Officer - Remittances
Bank of India Uganda Limited
Jan 2016 - Jan 2018 (2 years)
Managed remittance processing for inbound and outbound transfers, handling over 1,000 international transactions annually and monthly volumes above UGX 1.5 billion while maintaining regulatory compliance and reducing errors.
BL
Customer Care / Teller
Bank of India Uganda Limited
Jan 2012 - Dec 2015 (3 years 11 months)
Processed ~1,500 monthly transactions with 100% cash-handling accuracy, reduced queue times by 15%, and increased product uptake through cross-selling, improving customer satisfaction by 20%.
EL
Loan Administrator
Equity Bank Uganda Limited
Jul 2010 - Nov 2011 (1 year 4 months)
Administered loan documentation and audits, reducing fee discrepancies by 25%, improving reporting accuracy by 30%, and cutting document retrieval time by 40% through records management improvements.
EL
Customer Care Officer / Teller
Equity Bank Uganda Limited
Aug 2008 - Jun 2010 (1 year 10 months)
Handled ~200 monthly transactions with 99% accuracy, improved customer satisfaction by 15%, and increased product uptake by 25% through targeted cross-selling and efficient account management.
Education
Degrees, certifications, and relevant coursework
IUISBAT University
Master of Science, Public Health
Master of Science in Public Health (General) awarded in 2024 with focus on public health principles and practice.
CUCavendish University Uganda
Bachelor of Business Administration, Banking and Finance
Bachelor of Business Administration in Banking and Finance completed in 2012 with emphasis on banking operations and financial management.
TK
Transcontinental Institute of Management Kampala
Diploma, Purchasing and Supply Management
Diploma in Purchasing, Store & Supplies Management completed in 2007 covering procurement, inventory control, and supply chain procedures.
KS
Kololo High School
Uganda Advanced Certificate of Education, General Secondary Education
Uganda Advanced Certificate of Education (U.A.C.E) completed in 1998 providing advanced secondary education qualifications.
KS
Kololo Senior Secondary School
Uganda Certificate of Education, General Secondary Education
Uganda Certificate of Education (U.C.E) obtained in 1995 representing completion of lower secondary education.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
UgandaAuthorized to work in
Job categories
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