DAVID MAWA LORDSON
@davidmawalordson
Customer support and success professional at FinCredit, supporting loan processing, client relationships, and service delivery.
UgandaWhat I'm looking for
At FinCredit, I oversee loan processing, buyoff management, client relationships, and service delivery. I also support operational follow-up across car bond finance, motor imports, and working-capital wallet products.
I coordinate team activities, monitor performance, and support risk management and compliance. Customer and operational feedback helps me contribute to business growth and product improvement.
At BRAC Uganda Bank Limited, I provided customer service, supported customers with banking products and onboarding, and maintained regular client contact. I kept sales records and prepared daily activity reports for supervisors.
Earlier, at BRAC Microfinance, I posted transactions, maintained operational records, and prepared reports for management. I’m seeking remote customer support, customer success, or customer operations work, especially supporting customers through chat and email.
Experience
Work history, roles, and key accomplishments
Supervisor, Logbook Finance
FinCredit
Oversee loan processing, buyoff management, client relationships, and service delivery. Support operational follow-up across car bond finance, motor imports, and working-capital wallet products.
Relationship Officer
BRAC Uganda Bank Limited
Jan 2020 - Dec 2024 (4 years 11 months)
Provided customer service and helped individuals and businesses identify suitable banking products and services. Maintained regular contact with customers and supported relationship building, product awareness, and onboarding.
Branch Accountant
BRAC Microfinance
Jan 2017 - Dec 2020 (3 years 11 months)
Posted transactions, updated registers, and maintained accurate operational records. Handled cash collection and disbursement processes and prepared weekly and monthly reports for management.
Business Subjects Teacher
Buloba Royal College
Jan 2012 - Jul 2017 (5 years 6 months)
Taught entrepreneurship, commerce, and accounting. Communicated complex information clearly and supported learners' understanding.
Security Officer
Saracen Uganda Limited
Jan 2006 - Dec 2007 (1 year 11 months)
Supported the protection of people and property while following procedures and maintaining professional conduct.
Education
Degrees, certifications, and relevant coursework
Gulu University
Master of Business Administration, Business Administration
2023 -
Pursuing a Master of Business Administration, ongoing since 2023.
BRAC Uganda Bank Limited
Change Management, Change Management
2021 - 2022
Completed training in Change Management.
BRAC Uganda Bank Limited
Training of Trainers, Training of Trainers
2022 - 2022
Completed Training of Trainers.
BRAC Uganda Bank Limited
Customer Care and Services, Customer Care
2019 - 2019
Completed training in Customer Care and Services.
Uganda Martyrs University
Bachelor of Business Administration and Management, Business Administration and Management
2012 - 2015
Earned a Bachelor of Business Administration and Management with a focus on Accounting.
Kyambogo University
Diploma in Business Education, Business Education
2008 - 2011
Completed a Diploma in Business Education.
City Side College Makerere
Uganda Advanced Certificate of Education, General Education
2006 - 2007
Completed the Uganda Advanced Certificate of Education.
Tech stack
Software and tools used professionally
Availability
Location
UgandaAuthorized to work in
Salary expectations
Job categories
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