Esther Arinaitwe

Coordinated and managed provision of banking services to corporate and individual clients, improving customer mobilization, retention and cash management across the branch network; conducted compliance snap checks and oversaw EFT, cheques clearing and salary processing.

Oversaw branch daily operations to deliver customer service excellence and compliance with KYC/AML and operations risk, reconciled internal accounts to maintain process accuracy and actioned audit findings to reduce bank risk.

Led branch to achieve operational and financial targets, tracked sales/deposits/risks and managed fraud investigations, dormant accounts and branch compliance with operational policies.

Processed daily cash transactions, fixed deposits, transfers and remittances, posted transactions and reconciled operational accounts to ensure daily control and audit readiness while maintaining customer relationships.

Supervised transport services, stock management and supplier relationships, and coordinated procurement activities to ensure timely operations support.

Provided banking services to customers, managed petty cash and inventory, prepared periodic reports and reconciled accounts to maintain transactional integrity.

Handled customer queries and escalations, providing frontline support and ensuring timely resolution of service issues.

Completed a Master of Science in Procurement and Supply Chain Management at Makerere University, focusing on procurement, supply chain strategy, and operations.

Graduated with a Bachelor in Business Administration from Makerere University with coursework in finance, management, and business operations.