Open to opportunities

Naggayi Norah

@naggayinorah

Message

Results-oriented banking professional with 20+ years in cash management and treasury operations.

Uganda

Message

What I'm looking for

Seeking a senior role in banking operations where I can leverage my expertise in cash management, treasury operations, and team leadership to drive operational excellence and enhance customer satisfaction.

Results-oriented and customer-focused banking professional with over 20 years of experience in managing cash and treasury operations. Proven track record in leading teams, implementing internal controls, and enhancing operational efficiency. Skilled in cash management, reconciliations, and compliance with banking regulations.

Currently serving as Manager of Cash & Treasury Operations at PostBank Uganda Limited, where I oversee cash and liquidity management, ensure compliance with regulatory requirements, and drive process improvements. Previously held roles include Manager Central Operations and Treasury Officer, where I successfully managed payments processing, improved reconciliation processes, and trained teams to enhance customer service.

Committed to continuous learning and professional development, with certifications in cyber security, performance management, and risk management. Adept at fostering strong stakeholder relationships and leading cross-functional teams to achieve organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Manager Cash & Treasury Operations

Current

PostBank Uganda Limited

Dec 2020 - Present (4 years 6 months)

Overseeing cash and liquidity management on a global scale, ensuring timely settlements and confirmations of transactions, and managing cash in transit services. Responsible for compliance with regulatory requirements and improving cash management processes.

Cash Management Regulatory Compliance Bank Reconciliation Leadership Team Management Problem Solving Internal Controls Customer Service Payments Processing

Manager Central Operations

PostBank Uganda Limited

Jun 2012 - Dec 2020 (8 years 6 months)

Led payments processing and cash management operations, overseeing reconciliations and managing relationships with key stakeholders. Improved customer satisfaction and operational efficiency through effective leadership and training.

Payments Processing Cash Management Reconciliations Stakeholder Management Customer Service Leadership Audit Management Problem Solving

Manager Back Office

PostBank Uganda Limited

May 2005 - May 2012 (7 years)

Supervised back office operations, ensuring compliance with internal controls and regulatory requirements. Improved reconciliations and trained staff on cash handling and operational procedures.

Back Office Operations Compliance Internal Controls Staff Training Reconciliations Customer Service Team Leadership Operational Management

Treasury Officer

PostBank Uganda Limited

Jul 2002 - May 2005 (2 years 10 months)

Managed cash flow projections and reconciliations for branch operations, ensuring adequate funds for daily activities. Maintained effective controls to mitigate financial risks.

Cash Flow Management Reconciliations Risk Management Stakeholder Engagement Compliance Reporting Customer Service Team Collaboration

Branch Supervisor / Chief Cashier

PostBank Uganda Limited

Mar 2002 - Jul 2002 (4 months)

Managed daily branch operations, trained staff, and ensured high standards of customer service. Responsible for cash handling and compliance with procedures.

Customer Service Staff Training Compliance Problem Solving Team Leadership Audit Management Relationship Management

Branch Operations Manager

Nile Bank Uganda Limited

Jul 2000 - Jul 2002 (2 years)

Ensured adherence to internal controls and provided leadership for service delivery at the branch. Managed customer service and operational processes.