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Fadhilat Ligali

@fadhilatligali

Customer service representative with 3 years of experience.

Nigeria

What I'm looking for

I am seeking a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated customer service representative with three years of experience in providing exceptional administrative support and customer service in fast-paced environments. My expertise lies in handling time-sensitive tasks, ensuring timely follow-ups, and maintaining strong communication with clients. I have a proven track record of managing customer relations, data entry, and administrative coordination, making me an asset to any team.

At Love N’ Light Connectify, I successfully handled inbound and outbound calls, addressing customer inquiries and resolving concerns effectively. My efforts led to a 20% improvement in customer retention rates, and I consistently exceeded service targets. Additionally, my role as an Administrative Assistant at NAFDAC involved managing customer information and ensuring client satisfaction through diligent follow-ups and administrative support.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

University of Ilorin logoUI

University of Ilorin

Bachelor of Science, Biochemistry

2017 - 2022

Studied Biochemistry, focusing on the chemical processes and substances that occur within living organisms. Developed a strong foundation in both theoretical and practical aspects of biochemistry.

Tech stack

Software and tools used professionally

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Fadhilat Ligali - Customer Service Representative - Love N’ Light Connectify | Himalayas