Fadhilat Ligali
@fadhilatligali
Customer service representative with 3 years of experience.
What I'm looking for
I am a dedicated customer service representative with three years of experience in providing exceptional administrative support and customer service in fast-paced environments. My expertise lies in handling time-sensitive tasks, ensuring timely follow-ups, and maintaining strong communication with clients. I have a proven track record of managing customer relations, data entry, and administrative coordination, making me an asset to any team.
At Love N’ Light Connectify, I successfully handled inbound and outbound calls, addressing customer inquiries and resolving concerns effectively. My efforts led to a 20% improvement in customer retention rates, and I consistently exceeded service targets. Additionally, my role as an Administrative Assistant at NAFDAC involved managing customer information and ensuring client satisfaction through diligent follow-ups and administrative support.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Love N’ Light Connectify
Feb 2021 - Jan 2025 (3 years 11 months)
As a Customer Service Representative, I managed inbound and outbound calls, responded to inquiries via phone and chat, and improved customer retention rates by 20%. I collaborated with my team to exceed performance targets and resolved customer concerns effectively.
Administrative Assistant
NAFDAC
Jan 2023 - Feb 2023 (1 month)
In my role as an Administrative Assistant at NAFDAC, I managed customer information in the database, followed up with clients for updates, and assisted with document preparation and stakeholder communication.
Education
Degrees, certifications, and relevant coursework
University of Ilorin
Bachelor of Science, Biochemistry
2017 - 2022
Studied Biochemistry, focusing on the chemical processes and substances that occur within living organisms. Developed a strong foundation in both theoretical and practical aspects of biochemistry.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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