Fadhilat Ligali

I am a dedicated customer service representative with three years of experience in providing exceptional administrative support and customer service in fast-paced environments. My expertise lies in handling time-sensitive tasks, ensuring timely follow-ups, and maintaining strong communication with clients. I have a proven track record of managing customer relations, data entry, and administrative coordination, making me an asset to any team.

At Love N’ Light Connectify, I successfully handled inbound and outbound calls, addressing customer inquiries and resolving concerns effectively. My efforts led to a 20% improvement in customer retention rates, and I consistently exceeded service targets. Additionally, my role as an Administrative Assistant at NAFDAC involved managing customer information and ensuring client satisfaction through diligent follow-ups and administrative support.