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Fabio Baides

@fabiobaides

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Systems engineer specializing in network engineering, technical support, and scalable solutions.

Costa Rica

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What I'm looking for

I seek roles focused on network engineering or technical consulting where I can troubleshoot complex systems, work on scalable infrastructure, and grow my skills in enterprise environments.

I am a results-driven Systems Engineer with over five years of experience in network engineering, technical support, and software development, focused on troubleshooting complex issues and optimizing infrastructure reliability. I hold CCNA and ENCOR certifications and have delivered scalable technical solutions while collaborating on critical escalations and supporting enterprise Cisco environments.

My background spans Tier 2/3 support, VPN and routing protocol resolution, QA testing for financial systems, and C#/.NET development with database optimization. I communicate effectively in Spanish and English, prioritize continuous improvement, and bring a team-oriented, solutions-focused approach to technical challenges.

Experience

Work history, roles, and key accomplishments

Current

Cisco TAC Engineer

Current

Sykes Costa Rica

Jan 2020 - Present (6 years 1 month)

Provided Tier 2/3 support for enterprise Cisco infrastructure, resolving 20+ advanced VPN/routing tickets weekly and collaborating on critical escalations with Cisco TAC Backbone.

CCNA VPN Wireshark Technical Support Incident Management

Software QA Engineer

Banco Cuscatlán de El Salvador

Jan 2018 - Dec 2019 (1 year 11 months)

Performed testing and documentation for ATM systems and financial platforms, validating SOAP/REST web services to ensure transaction reliability and compliance.

QA Testing SOAP REST ATM Systems Functional Testing SQL