jimmy porras
@jimmyporras
I keep mission-critical Cisco networks stable through NOC monitoring, incident analysis, routing, and infrastructure support.
Costa RicaWhat I'm looking for
I support large-scale WAN environments in telecommunications and banking as a Cisco NOC Engineer, monitoring Cisco switch and router infrastructure in high-availability, mission-critical settings.
I investigate packet loss, input errors, link failures, and performance issues using ThousandEyes, Cisco ServiceNow, EM7, CMSP, SevOne, Splunk, and Coral. I document incidents, perform root-cause analysis, and escalate cases to Tier 2 and Tier 3 teams within ITIL, change-management, security, and compliance requirements.
Previously, in Cisco TAC, I diagnosed DOCSIS-related system crashes, performed log analysis, and completed Cisco IOS XE upgrades through CLI using SSH and Telnet. I've troubleshot connectivity and optimized BGP, EIGRP, OSPF, STP, 802.11, MPLS, VLAN, TCP/IP, Multicast, HSRP, IPsec, NAT, DNS, DHCP, and ACLs.
My foundation in customer service and technical assistance helps me communicate clearly while resolving TV, phone, internet, and insurance-related client needs. I'm trilingual in English and Portuguese and continue building my infrastructure knowledge through CCNA, CCNP Enterprise Encore, Linux Essentials, and Azure Fundamentals.
Experience
Work history, roles, and key accomplishments
Provided support to Network Operations Centers for large-scale WANs in telecommunications and banking, monitoring and supporting Cisco switch and router infrastructures. Performed incident documentation, root-cause analysis, and escalated issues to Tier 2/Tier 3 teams.
Diagnosed system crashes related to DOCSIS and conducted in-depth log analysis as a Log Advisor. Implemented software upgrades including Cisco IOS XE via CLI and remote access, and managed routing protocols and network services.
Provided comprehensive guidance to clients on life insurance policies, withdrawals, and loans, delivering personalized solutions to optimize client interactions.
Troubleshot and resolved issues related to TV, phone, and internet services, providing exceptional support to ensure client satisfaction and uninterrupted service.
Education
Degrees, certifications, and relevant coursework
Microsoft
Azure Fundamentals, Cloud Computing
Completed Azure Fundamentals with expertise in backups, IaaS, and Microsoft Azure Recovery Services.
High School
High School Diploma, General Studies
Completed high school education.
Cisco Networking Academy
CCNA v7, Networking
Completed CCNA v7 and IT Essentials, and the CCNP Enterprise ENCOR course.
Linux Professional Institute
Linux Essentials, Linux
Completed Linux Essentials certification.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Job categories
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