I am a dedicated and results-oriented Customer Service Representative with a proven track record in addressing customer needs with courtesy and effective problem-solving skills. I have experience in resolving technical issues, collaborating with cross-functional teams, and contributing valuable insights to complex problem-solving scenarios. I am proficient in utilizing CRM software for documentation and continuous improvement initiatives. Additionally, I am skilled in managing customer orders, providing product support, and conducting training sessions. I possess strong organizational and logistical abilities with a commitment to enhancing the customer experience.
I am a multilingual professional with fluency in English, proficiency in French, and beginner-level German. I am a Certified Customer Experience Professional (CCXP) with a solid educational background in Business.
