Open to opportunities

Ezekiel Bolanle

@ezekielbolanle

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IT Help Desk Support professional with 5 years of experience.

United States

Message

What I'm looking for

I am looking for a role that challenges me and allows for growth in technology.

I am an IT Help Desk Support professional with over five years of experience in providing exceptional technical support and service delivery. My journey in the IT field has equipped me with a robust skill set, including expertise in Active Directory, Helpdesk Ticketing, and remote desktop support. I thrive in challenging environments where I can apply my attention to detail and quick learning abilities to resolve complex technical issues efficiently.

Throughout my career, I have worked with various organizations, including Alliance Info Systems and General Nutrition Center, where I honed my skills in troubleshooting hardware and software issues, managing ticketing systems, and collaborating with IT teams to ensure seamless service delivery. My commitment to proactive system monitoring and maintenance has consistently contributed to minimizing service disruptions and enhancing user satisfaction.

I am currently seeking to leverage my experience as an IT Service Delivery Support Engineer, where I can further expand my expertise and contribute to innovative technology solutions in a dynamic professional environment.

Experience

Work history, roles, and key accomplishments

Current

IT Support Engineer (Tier 2)

Current

Alliance Info Systems

Jan 2023 - Present (2 years 4 months)

Provided technical support to clients via phone, email, and remote assistance tools. Troubleshoot and resolve hardware and software issues related to desktops, laptops, printers, and mobile devices. Utilized ticketing system (ConnectWise) to log, track, and prioritize support requests, ensuring timely resolution within SLA guidelines.

SLA Technical Troubleshooting

IT Service Desk Technician

General Nutrition Center

Jun 2019 - Present (5 years 11 months)

Determined requirements and developed plans for smooth software and application installations. Performed analysis/troubleshooting of PCs and peripheral devices including printers. Scheduled, tracked, and deployed Windows 10 to over fourteen desktops for employees on the network.

Installation

Help Desk Technician

Wolters Kluwer

Apr 2017 - Present (8 years 1 month)

Checked permission configuration for sharing and security for employees. Provided support to over 200 end-users, troubleshooting and resolving software and network-related technical issues. Installed and configured printers, workstations, scanners, and point-of-sale devices.

Installation Ticketing Systems

Junior IT Help Desk Support

Camden County Community College

Aug 2014 - Present (10 years 9 months)

Assisted with the creation of new student accounts and password resets. Identified, researched, and resolved IT technical problems. Escalated incidents and requests with accurate documentation to suitable technicians when required.

Account Management Password Resets Desktop Support

Education

Degrees, certifications, and relevant coursework

University of Maryland Global Campus

Bachelor of Science, Cyber Security Technology

Currently pursuing a Bachelor's degree in Cyber Security Technology. This program is designed to provide in-depth knowledge and practical skills in cybersecurity.

Anne Arundel Community College

Associate of Science, Computer Information Systems

Completed an Associate's degree in Computer Information Systems. The curriculum focused on foundational IT knowledge and skills relevant to computer systems.

Camden County Community College

Associate's Degree, IT Help Desk Support

Activities and societies: Assisted with network issues for students and faculty; Completed printer re-fills and undid printer jams; Answered helpdesk calls and provided desktop support over the phone and in-person.

Assisted with the creation of new student accounts and password resets. Identified, researched, and resolved IT technical problems, escalating incidents with accurate documentation when required.