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Eyerusalem Negash

@eyerusalemnegash

Remote customer service representative handling 100–150 daily customer interactions and resolving concerns on first or second contact.

Ethiopia

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What I'm looking for

I'm looking for a fully remote role where I can support customers, manage follow-ups, and help keep service workflows organized.

In my current remote customer service and sales role, I handle 100–150 inbound and outbound interactions daily by phone, email, and appointment scheduling. I resolve customer concerns on first or second contact and document follow-ups in HubSpot and GoHighLevel.

As a Restaurant Manager | Training Manager, I handled escalated customer complaints and prepared reports that contributed to a 92% audit compliance score. I also designed and delivered onboarding and training programs that improved team workflow efficiency by an estimated 20%. I'm certified as a CVS Health Call Center Service Professional.

Experience

Work history, roles, and key accomplishments

Current

Remote Customer Service & Sales Representative

Current

Remote

Feb 2026 - Present (8 months)

Handles 100–150 inbound and outbound customer interactions daily by phone, email, and appointment scheduling, resolving inquiries on first or second contact. Documents interactions and pipeline updates in HubSpot and GoHighLevel, and identifies customer needs to recommend relevant services.

Zendesk Calling Tools HubSpot GoHighLevel Salesforce Google Workspace Customer Service Inbound Calls Outbound Calls Appointment Scheduling CRM Pipeline Management Consultative Selling Conflict Resolution First Contact Resolutions

Restaurant Manager | Training Manager

Hospitality Operations

Dec 2019 - Nov 2025 (5 years 11 months)

Led all customer-facing interactions in a high-volume environment, resolving escalated complaints and maintaining service quality. Prepared operational and compliance reports contributing to a 92% audit compliance score, and designed training programs that improved team workflow efficiency by an estimated 20%.

Customer Service Conflict Resolution Training Onboarding Staff Scheduling Compliance Reporting Confidentiality Team Leadership

Executive Virtual Assistant (Training & Apprenticeship)

Remote

Feb 2025 - Mar 2025 (1 month)

Managed professional email correspondence for international clients, drafting, routing, and following up with accuracy. Supported customer communication workflows, lead generation, and CRM data entry using Google Workspace and Salesforce fundamentals.

Google Workspace Salesforce Email Management CRM Administrative Support Confidentiality Lead Generation