eyob desalegn

I've supported members and patients at Oscar Insurance, resolving calls and emails, explaining benefits, assisting with claims, and addressing billing concerns.

I processed up to 90 daily patient requests by phone, helped customers select suitable health plans, and maintained member records across insurance, Medicare, and Medicaid reviews.

At Dupixent through Cencora, I handled insurance support for medical customers across seven states, answered benefit and policy questions, and worked toward first-call resolution. I also mentored other agents and ensured timely member and provider callbacks.

Previously at CCI Ethiopia supporting Instacart and Shutterfly, I resolved IT, order, product, and design-customization questions through calls, email, and live chat. I document interactions accurately, escalate urgent issues, and consistently meet quality and productivity KPIs.