At Discover Personal Loans, I contacted prospective and existing customers to explain personal loan products and guide them through applications. I verified customer information and assessed eligibility using financial details, credit information, and required documentation.
At Pensions Alliance Limited, I educated clients about pension products and simplified pension processes. I also resolved contribution and record complaints, coordinating with internal teams to address issues.
At World Bank Assisted Project, I guided applicants through onboarding and documentation, helping reduce application errors and improve approval turnaround time. I also investigated payment discrepancies and account issues, escalating complex cases while maintaining ownership through resolution.
