At Nationwide Loan (USA), I handled inbound and outbound calls about loan applications, accounts, payment schedules, and balances. I also helped customers understand eligibility requirements, documentation, and next steps.
I responded to concerns about payments, interest rates, account discrepancies, and service issues, resolving problems or escalating complex cases when needed.
At Risevest, I made outbound calls, converted qualified prospects into customers, and explained digital investment solutions. I also shared leads, customer feedback, and common objections with sales and support teams.
At Softcom, I supported customers with technical and service difficulties, troubleshooting basic issues and escalating complex problems. I worked with internal teams to address concerns and handle service requests according to company procedures.
