Chiamaka Paul-Igwilo

I am a dedicated and self-motivated professional with a strong background in customer service and dispute resolution. Currently, I work as a Dispute Resolution Analyst at Access Bank Plc, where I efficiently handle customer inquiries and resolve disputes to ensure satisfaction. My experience in various roles has equipped me with the skills to collaborate effectively with teams and streamline processes for improved service delivery.

Previously, I served as a Pension Analyst at Access Pension Fund Custodian, where I managed customer accounts and provided timely information on pension services. My career began in sales and customer service, where I developed strong relationships with clients and tailored solutions to meet their needs. I am currently pursuing a Master’s in Information Technology, which complements my practical experience and enhances my analytical abilities.