I’m looking for a leadership or senior role where I can scale multi-region operations, drive measurable revenue and customer satisfaction gains and lead high-performing teams using data-driven KPIs, strong compliance, and continuous process improvement.
Looking for a job
Everlyn Linet
@everlynlinet
Head of Operations driving multi-region revenue growth and process optimization through data-driven leadership.
KenyaWhat I'm looking for
I’m a results-driven Head of Operations and branch management leader with 8+ years of progressive experience in the automotive industry. I focus on scaling efficient, compliant operations that improve service quality and strengthen profitability.
In ride-hailing operations, I provided strategic leadership across multiple regions—setting priorities, performance standards, and operational SLAs. I built and mentored cross-functional teams of 15+ and optimized SOPs for driver onboarding, service delivery, compliance, and safety while monitoring operational KPIs to drive data-informed decisions.
At AutoXpress, I drove branch revenue growth by up to 80% through strategic sales initiatives and new branch launches. I also improved team productivity by 50% through coaching and performance management, and enhanced customer satisfaction scores by 80% through proactive service standards, feedback collection, and conflict resolution.
I bring strong financial and operational discipline—budgeting, cost control, P&L oversight, inventory and supply chain management, and audit readiness. I’m known for building partnerships with regulators, corporate clients, insurance providers, and vehicle partners, and for leading cross-functional work with Product and technology teams to improve routing efficiency and operational automation.
Experience
Work history, roles, and key accomplishments
VL
Head of Operations
Vayliron Limited
Oct 2025 - Mar 2026 (5 months)
Provided strategic leadership for ride-hailing operations across multiple regions, setting performance standards for scalable service delivery. Directed 15+ cross-functional teams, improved operational KPIs, and ensured compliance with transport regulations, insurance, licensing, and safety requirements.
AL
Retail Branch Manager
AutoXpress Limited
Mar 2023 - Sep 2025 (2 years 6 months)
Drove branch revenue growth by 80% through strategic sales initiatives and a new branch launch. Improved team productivity by 50% and increased customer satisfaction scores by 80% through coaching, service standards, and effective conflict resolution.
AL
Retail Assistant Manager
AutoXpress Limited
Mar 2022 - Mar 2023 (1 year)
Contributed to 30% sales growth through business development, sales initiatives, and customer retention programs. Supported branch operations and financial management, improved resolution of complex customer complaints, and maintained compliance through audits and accurate documentation.
AL
Retail Sales Representative
AutoXpress Limited
Feb 2019 - Mar 2022 (3 years 1 month)
Increased sales by 15% annually through consultative selling, promoting additional products, and guiding customers based on needs and preferences. Managed transactions accurately, supported loss prevention, and improved brand visibility through merchandising and promotional displays.
Education
Degrees, certifications, and relevant coursework
Alison
Diploma in Operations Management, Operations Management
Completed a Diploma in Operations Management through Alison, building skills for improving operational efficiency and managing business processes.
Cornell University
Certificate in Leadership (Take the Lead), Leadership
Completed the Certificate in Leadership (Take the Lead) at Cornell University, focused on developing leadership capabilities.
Alison
Diploma in Business Administration, Business Administration
Completed a Diploma in Business Administration through Alison, covering core concepts in business and administration.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
KenyaAuthorized to work in
Salary expectations
150k-200k USD
Social media
Job categories
Skills
Strategic PlanningProcess OptimizationWorkflow OptimizationOperational InnovationRevenue GrowthBranchMarket ExpansionKPIsMentorshipPerformance ManagementTeam BuildingSuccession PlanningCustomer SatisfactionService ExcellenceConflict ResolutionFleet ManagementInventory ManagementSupply Chain ManagementCompliance ManagementBudgetingCost ControlFinancial AnalysisP&L managementStakeholder ManagementRisk ManagementSOP DevelopmentDriver OnboardingLicensingSafety & StandardsAudit ReadinessLoss PreventionMerchandisingCampaign PlanningEnhanceGmailProject ManagementSalesforce Remote
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