Susan mbogo
@susanmbogo
I build scalable service operations, optimize workflows, and lead global teams to improve customer and business performance.
KenyaWhat I'm looking for
At Deel, I lead global operations across EMEA, APAC, and the Philippines, mapping efficient processes, implementing automation with Zapier, and using Looker and Power BI to drive performance insights.
Across Deel, JumiaPay, SWVL, and Nairobi Garage, I’ve led service delivery, customer experience, training, KPI management, budgets, and cross-functional teams. I’ve managed teams of up to 75, trained over 200 captains, halved onboarding time, and maintained 96%+ CSAT through proactive support and product education.
Experience
Work history, roles, and key accomplishments
Lead a multicultural global remote team across EMEA, APAC, and the Philippines. Drive operational excellence through process mapping, automation, and data visualization.
Education
Degrees, certifications, and relevant coursework
Technical University of Kenya
Bachelor's Degree, International Relations and Diplomacy
Pursued a Bachelor's degree in International Relations and Diplomacy, focusing on global affairs and diplomatic practices.
Technical University of Kenya
Diploma, International Relations
Completed a Diploma in International Relations, building foundational knowledge in international affairs.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
Skills
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