Everly Despeignes

Provided comprehensive desktop, application, and network support to over 500 internal and external employees across head office and remote locations. Managed helpdesk tickets efficiently, ensuring adherence to SLAs and severity levels, while also setting up workstations and managing OS and application rollouts. Assisted with level 2 tasks including Windows patch updates, system management, and sec

Managed a high volume of inbound support tickets, ensuring timely and thorough responses with excellent CSAT scores. Served as the primary escalation point for technical support triage before escalating to upper tiers. Troubleshot and managed hardware, software, and network problems, including deploying over 200 Windows 11 upgrades.

Installed and maintained electrical systems, including transformers, junction boxes, and circuit breakers, ensuring operational conduction of circuits. Read blueprints and wire plans to determine layouts and repair orders. Inspected power distribution systems for faults and performed necessary repairs and replacements of wiring and lighting fixtures.

Provided technical support for client's cloud servers, applications, and managed workstations, ensuring high client satisfaction. Problem-solved issues related to servers, connectivity, networking, printers, and virtualization. Functioned as a first responder to new tickets and calls, assisting in developing documentation and best practice guides.

Configured and reset network access accounts, and installed and configured computer systems. Diagnosed hardware and software faults, resolving technical issues for students and employees. Provided PC and mobile support, including hardware maintenance, installations, and upgrades.

Offered cutting-edge solutions to customers in a friendly, confident, and knowledgeable manner, consistently achieving all weekly and monthly sales volume goals. Performed essential administrative tasks including product replenishment, inventory management, and maintaining a clean sales environment. Managed multiple phone lines and handled paperwork efficiently.

Completed a Bachelor of Science in Information Technology. The program focused on various aspects of IT, preparing for a career in the field.

Undertook studies at Middlesex Community College. This period likely involved foundational coursework relevant to IT or general education.