Sharon Maina

As a personable and dedicated Customer Service Representative, I have extensive experience in the service industry, specializing in quality, speed, and process optimization. My upbeat and positive attitude has enabled me to establish strong rapport with clients, ensuring their satisfaction and contributing to the overall success of the company. I am motivated to maintain high customer satisfaction levels, having achieved a remarkable 95% customer satisfaction rating while managing over 200 inquiries daily.

Throughout my career, I have demonstrated a commitment to team collaboration and efficiency. I have successfully trained and onboarded new staff members, enhancing team performance and knowledge retention. By collaborating with management to implement process improvements based on customer feedback, I contributed to a 20% increase in satisfaction scores and a 15% reduction in resolution times. My analytical skills have allowed me to utilize CRM systems effectively, facilitating data-driven decision-making that improved service delivery by 10%.