Open to opportunities

Evelyn Hernandez

@evelynhernandez1

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Bilingual administrative professional delivering compassionate, high-volume support across education and healthcare.

United States

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What I'm looking for

I’m looking for an administrative role where I can deliver compassionate, high-volume support, help people through important processes, and partner with teams to solve problems quickly and accurately.

I bring over 15 years of experience as an administrative professional, supporting teams across education and healthcare. My work is consistently driven by a passion for roles where I can empower others and positively impact their lives.

In financial aid and claims-focused positions, I’ve been the first point of contact for students, parents, and claimants. I handle high-volume phone support, resolve inquiries professionally, and maintain detailed case and student records.

I also manage end-to-end processing tasks—collecting data, auditing documentation for completeness and accuracy, and supporting application workflows while following accreditation/compliance rules. I’ve used tools like CampusVue, Jenzabar, and PowerFAIDS to move cases forward efficiently.

Across roles, I pride myself on organization, responsiveness, and collaborative problem-solving with cross-functional teams. Whether in an office, at a front desk, or in remote support, I stay flexible, communicate clearly, and deliver dependable service.

Experience

Work history, roles, and key accomplishments

Current

Financial Benefits Coordinator

Current

Claimify

Aug 2025 - Present (10 months)

Provide high-volume customer support for claimants, resolving inquiries and complaints and escalating complex issues for timely resolution. Obtain SSA documents and maintain detailed case records.

Customer Service Claimant Support High Volume Customer Escalation Complaint Resolution Customer Relationship Management

Financial Aid Advisor

Bryan University

Oct 2022 - Jul 2025 (2 years 9 months)

Support prospective students and applicants with financial aid interviews, application assistance, compliance requirements, and customer service. Enter data in CampusVue and manage phone and email communications.

Phone Support & Compliance Data Entry Email Communication Customer Service

Financial Aid Counselor

Southeastern University

Sep 2020 - Sep 2022 (2 years)

Serve as the first point of contact for financial aid support for students and parents, including program guidance and eligibility information. Process financial aid applications using Jenzabar and CampusVue, audit files, and prepare required folios and awards data.

Eligibility Application Review Data Collection FOLIO Jenzabar PowerFAIDS Clerical Support Receptionist Duties

Medical Receptionist

North County Dermatology

Dec 2019 - Apr 2020 (4 months)

Handle front-desk patient intake and scheduling, including check-in/out and phone support. Enter patient data, verify medical insurance, collect copayments, and complete end-of-day collections.

Front Desk Reception Patient Check In Scheduling Data Entry Insurance Verification Payment Processing

Medical Receptionist

Novus Spine & Pain Center

Aug 2017 - Sep 2018 (1 year 1 month)

Provide first point of contact support for patients and manage front-desk operations. Check patients in/out, schedule appointments, enter data, collect payments, and verify medical insurance.

Front Desk Reception Patient Check In Appointments Data Entry Payment Processing Insurance Verification

Executive Administrative Assistant

Porter and Chester Institute

Jul 2015 - Jul 2017 (2 years)

Provide executive administrative support to the Director of Education, including answering questions and routing inquiries. Manage student information data entry, scan paperwork into Campus Vue, handle office supplies requisitions, assist with mailings and events, and coordinate travel arrangements.

Executive Administrative Support Data Entry Campus VUE Document Scanning Vantage (Requisitions Approval)Record keeping Travel Arrangements event support File Management Customer Service

Medical Receptionist

Lenzy Dermatology

Jul 2014 - May 2015 (10 months)

Support front-desk patient services, including check-in/out, appointment scheduling, and phone routing. Enter patient data, collect copayments, and verify medical insurance prior to appointments.

Front Desk Reception Patient Check In Appointment Scheduling Data Entry Payment Processing Insurance Verification

Professional Medical Assistant

Holyoke Health Center

Feb 2012 - May 2014 (2 years 3 months)

Work as part of a healthcare team preparing patients for exams and recording vital signs. Update medical records, schedule outpatient visits, assist physicians with translating, and perform in-office diagnostic procedures and document scanning into EHR.

Patient Preparation Vital Signs Patient Records Updates Translating EHR Urinalysis Hcg Tests Throat Cultures Capillary Sticks In Office Procedures

Executive Administrative Assistant

Knights of Columbus Insurance

Jan 2005 - May 2011 (6 years 4 months)

Support an administrative team by managing executive calendars, meetings, and travel arrangements. Handle incoming correspondence and calls, maintain filing systems, prepare reports, and create PowerPoint presentations.

Meeting Coordination Travel Arrangements Correspondence Distribution PowerPoint Report Preparation