Gemima Mpemba
@gemimampemba
Detail-oriented healthcare and administrative operations professional focused on accurate support.
United StatesWhat I'm looking for
I’m a detail-oriented Business Management graduate with experience supporting healthcare, administrative, and customer-facing operations. I manage tasks independently while maintaining accuracy and clear communication in fast-paced environments, especially across documentation, reporting, and workflow coordination.
Across my roles, I maintained accurate electronic health records and patient documentation, supported efficient service delivery through strong stakeholder communication, and handled confidential information professionally. I also track and organize service usage data in Microsoft Excel, support documentation and reporting needs, and continually look for process improvements that strengthen day-to-day operations.
Experience
Work history, roles, and key accomplishments
Supported daily clinical and administrative operations in a fast-paced healthcare environment, maintaining accurate electronic health records and patient documentation. Coordinated workflows and communicated with patients and healthcare staff while handling confidential information with professionalism and accuracy.
Library Assistant
Fisher College
Jan 2019 - Jan 2022 (3 years)
Provided administrative and customer support to students and staff, tracking and organizing service usage data in Microsoft Excel. Assisted with documentation, reporting, and workflow improvements while managing multiple responsibilities with attention to detail.
Diet Aide
Mary Immaculate Health Care Services
Jan 2019 - Jan 2021 (2 years)
Coordinated with healthcare teams to support patient services, maintaining organized records and workflow documentation. Delivered professional customer service in a healthcare setting while supporting team collaboration and efficient patient support.
Performed accurate data entry and maintained internal documentation while supporting operational efficiency. Reviewed quality-control paperwork for compliance and accuracy and supported organizational standards through careful record keeping.
Education
Degrees, certifications, and relevant coursework
Fisher College
Associate Degree in Business Management, Business Management
Associate Degree in Business Management at Fisher College (Boston, MA), completed in 2025.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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