evelynda castillo

I am a dedicated Applicant Resolution Specialist with a strong commitment to delivering exceptional customer service. With over 10 years of experience in high-pressure environments, I have honed my skills in managing customer inquiries and resolving complex issues efficiently. My role at Evelynda IEM has allowed me to exceed key performance indicators consistently, handling over 80 customer interactions daily while ensuring compliance with organizational policies.

My background as a Pharmacy Technician at CVS Pharmacy further strengthened my ability to navigate CRM systems and provide personalized support. I excelled in resolving insurance claim issues and improving turnaround times, which significantly enhanced client experiences. Additionally, my experience as an Administrative Assistant at COFFO equipped me with strong organizational skills and the ability to manage high call volumes effectively, ensuring smooth operations and client satisfaction.