Open to opportunities

Besse Noa

@bessenoa

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Front office agent and hospitality trainer delivering luxury guest reception and hands-on trainee onboarding.

Switzerland

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What I'm looking for

I’m looking for a hospitality role where I can own guest reception, maintain luxury service quality, and continue training others—ideally with independent shift responsibility, clear standards, and a team that values autonomy, reliability, and attention to detail.

I’m a Front Office Agent and Trainer focused on delivering smooth guest reception while keeping 4-star service quality in fast-paced, high-expectation hospitality environments. Since 2024, I’ve worked as Front Office Agent and Trainer at Hotel Vatel Switzerland for the École Hôtelière du Valais, supporting a dual professional/educational setting.

My day-to-day success comes from being able to operate independently on Front Office shifts and, at the same time, onboard and train hospitality students within a 7-day immersion. I take responsibility for all reception duties, ensuring hospitality standards are applied consistently while trainees learn through real on-site practice.

Before that, I built strong luxury foundations as a Front Office Agent at Hôtel Le Chalet d’Adrien (2022–2024), where I handled demanding concierge requests daily with precision and diplomacy. I also advanced through guest-facing leadership roles—Head Waiter (2021–2022) for up to 200 guests per service and Breakfast Manager (2020–2021) managing up to 80 covers and leading a small team—strengthening my autonomy, organizational skills, stock/inventory understanding, and attention to detail.

Experience

Work history, roles, and key accomplishments

Current

Front Office Agent & Trainer

Current

Hotel Vatel Switzerland

Jan 2024 - Present (2 years 3 months)

Onboard and train hospitality students to Front Office standards through a 7-day immersion while maintaining 4-star service quality in a dual professional/educational setting. Managed Front Office shifts independently and delivered guest reception across all reception duties in a 53-room hotel.

Hospitality Training Shift Management Student supervision Opera Cloud

Front Office Agent

Hôtel Le Chalet d’Adrien

Jan 2022 - Jan 2024 (2 years)

Supported Front Office operations in a luxury 29-room property and handled demanding daily concierge requests with precision and diplomacy (e.g., ski lessons, dining, private transfers). Independently managed high guest expectations and resolved last-minute logistical challenges.

Concierge Services Luxury Hospitality Guest Relations Scheduling coordination Service Diplomacy

Head Waiter

Hôtel Le Chalet d’Adrien

Jan 2021 - Jan 2022 (1 year)

Served as Head Waiter for the traditional restaurant handling up to 200 guests per service, with specific responsibility for VIP guests, regulars, and executive clientele. Frequently entrusted to serve high-profile guests based on reliability and attention to detail.

VIP Service Attention To Detail Guest Relations Coordination With Maître D’Hôtel Stress Management

Breakfast Manager

Hôtel Le Chalet d’Adrien

Jan 2020 - Jan 2021 (1 year)

Managed breakfast service operations for up to 80 covers daily and led a team of 2 to 4 staff members through scheduling and task delegation. Built experience in breakfast stock control and inventory management.

Breakfast Service Management Team Leadership Scheduling Inventory Control Stock Management Guest Service

Food & Beverage Apprentice

Hôtel Le Chalet d’Adrien

Jan 2017 - Jan 2020 (3 years)

Trained as a Food and Beverage Service Specialist, learning restaurant and bar service fundamentals while building strong knowledge of luxury hospitality service codes. Developed organizational skills and stress resistance through day-to-day service responsibilities for an international clientele.

Food And Beverage Service Bar Service Organizational Skills Stress Resistance Punctuality Attention To Detail