At Sun Automotive, I manage daily production and technician workflows at the flagship location to support efficient, quality, on-time service delivery. I maintain service quality standards and achieved a 100% customer satisfaction rate.
I also train and onboard new employees, coaching them on processes, communication standards, and productivity expectations. Before moving into this role, I was a Service Advisor at Sun Automotive, generating sales through consultative selling and coordinating customer needs with technicians.
At Best Buy, I worked as a Verizon Expert and Mobile Sales Consultant. I educated teams about Verizon benefits, matched services to client needs, and helped customers choose tailored product solutions.
