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Evana Zuniga

@evanazuniga

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I qualify leads, book appointments, and retain U.S. clients across automotive, legal, and commercial equipment sales.

Honduras

Message

I'm currently qualifying and following up with restaurant and food-service leads for West Kitchen USA, guiding commercial kitchen equipment prospects through the sales process across phone, WhatsApp, email, and Facebook inquiries.

Previously, I managed client retention at Credo Legal and was a Top Performer in automotive appointment setting at Auto Boutique Texas. Across 10+ years at Alorica and remote U.S.-focused roles, I've coached teams, handled high call volumes, maintained CRM records, and supported customers in English and Spanish.

Experience

Work history, roles, and key accomplishments

Current

BDR Sales Representative

Current

West Kitchen USA

May 2026 - Present (5 months)

Engages inbound leads and conducts outbound follow-up with restaurant owners and food-service customers. Qualifies prospects and coordinates product information and follow-up for commercial kitchen equipment.

Lead Qualification Inbound Calls Outbound Calls CRM Phone WhatsApp Email Facebook Ads Marketplace Commercial Kitchen Equipment

Account Manager Bilingual Client Success and Retention

Credo Legal

Feb 2025 - Apr 2026 (1 year 2 months)

Managed approximately 40 outbound and 20 inbound calls daily for clients in a debt-resolution program. Reviewed legal documents, tracked case tasks, negotiated payment rescheduling, and applied retention strategies.

Customer Retention Negotiation De escalation CRM Phone Email SMS Legal Documentation Active Listening

BDC Agent Bilingual Sales and Appointment Setter

Auto Boutique Texas

Aug 2023 - Jan 2025 (1 year 5 months)

Consistently ranked as a Top Performer in appointment setting and lead conversion. Handled up to 100 outbound and 25 inbound calls on peak days while maintaining rapport and organized follow-up.

Appointment Setting Lead Qualification Objection Handling CRM Inbound Calls Outbound Calls Lead Conversion

Team Supervisor and Sales Operations Roles

Alorica

Apr 2016 - Jul 2023 (7 years 3 months)

Progressed from Sales and Customer Service Agent to Sales Auditor, Floor Support, and Team Supervisor. Coached agents on sales performance, call quality, customer handling, KPI achievement, and fraud-prevention procedures.