Steve Muñoz

I’m a results-driven professional with experience across sales, team leadership, and customer support. I consistently exceeded sales targets—closing 60–65% daily against a 50% goal—while managing 30–40 customer interactions per day, and I was promoted to Team Lead in under a year.

As a Team Lead, I coached a team of 12–15 agents weekly, using KPI monitoring and performance tracking to identify gaps and implement immediate corrective actions. I support advisors with patient, clear communication to handle customer concerns and de-escalation effectively.

I build genuine rapport with clients and guide them confidently from first contact to a closed sale or a resolved concern. I’m comfortable working across CRM workflows and reporting, and I also enjoy onboarding and training support; weekends off are preferred, but I’m open to any work schedule or time zone.