Open to opportunities

Eva Mureithi

@evamureithi

Message

Dedicated Administrative Officer with over 10 years of experience.

Kenya

Message

What I'm looking for

I am seeking a role that values teamwork and offers opportunities for growth.

I am an experienced Administrative Officer and Customer Service Professional with over a decade of progressive experience in various sectors, including telecommunications, NGOs, and real estate. My career has been marked by a proven ability to handle high-pressure situations with poise and professionalism, ensuring top-tier client support and efficient field operations.

Throughout my career, I have demonstrated a strong commitment to humanitarian efforts, notably during the 2007-2008 Kenyan Post-Election Violence response. I have consistently maintained high customer satisfaction scores, exceeding service KPIs and contributing to team success. My versatility as a digital marketing consultant and virtual assistant further enhances my ability to adapt and thrive in dynamic environments.

Experience

Work history, roles, and key accomplishments

Customer Center Agent

Call Center International (CCI)

Jul 2024 - Nov 2024 (4 months)

Handled multichannel customer queries and exceeded sales and service KPIs. Resolved escalated customer issues and managed lead generation for inbound campaigns while supporting US-based clientele.

Customer Service CRM Systems Problem Solving

Administration Manager

Olympia Gold Real Estate Limited

Nov 2019 - Dec 2022 (3 years 1 month)

Oversaw office operations, HR functions, and logistics. Implemented policy reviews, handled budget planning, and organized corporate meetings and training sessions.

Operations Management Budgeting Policy Implementation Logistics Coordination

Programme Assistant

Media-Based Organization

Jul 2014 - Jul 2018 (4 years)

Coordinated logistics for field programs and provided administrative support. Generated project budgets and financial reports while liaising with stakeholders.

Logistics Coordination Budget Management Administrative Support Financial Reporting

Customer Experience Assistant

Safaricom Limited

Jan 2011 - Mar 2014 (3 years 2 months)

Delivered frontline support for voice, data, and money transfer services. Conducted field research and facilitated survey planning and monitoring.

Customer Support Service Delivery

Client Relationship Executive

Habari Consulting Limited

Oct 2010 - Jan 2011 (3 months)

Maintained client communication, managed budgets, and supported campaign effectiveness. Produced reports and coordinated promotional events.

Client Communication Budget Management Event Coordination

Volunteer

Kenya Red Cross Society

Jan 2003 - Jan 2010 (7 years)

Participated in various roles including health education and family reunification post-election violence. Supported logistics for international assemblies and youth awareness events.

Logistics Community Engagement Event Participation Crisis Response

Education

Degrees, certifications, and relevant coursework

Hampton Community College

Diploma, Project Planning & Management

2003 - 2005

Completed a Diploma in Project Planning & Management, focusing on Project Monitoring & Evaluation, Fundraising, Report Writing, Community Development, Social Work, and Health Economics.