Open to opportunities

Eva Wangui

@evawangui

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Dynamic customer service professional with strong communication skills.

Kenya

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What I'm looking for

I am seeking a role that values communication, teamwork, and customer satisfaction, with opportunities for growth.

I am a dynamic and results-oriented professional with a proven track record in customer service and complaint handling. My experience at Deevabits Green Energy has equipped me with the skills to build strong customer relationships through effective communication and problem-solving techniques. I excel in enhancing service delivery and customer satisfaction, demonstrating teamwork and collaboration in every role I undertake.

Throughout my career, I have consistently maintained high safety standards and operational excellence. My role as a Field Enumerator with the Ministry of Labour involved conducting household surveys and accurately documenting data, showcasing my attention to detail and ability to interact with diverse demographics. I am committed to delivering personalized customer service and resolving inquiries promptly, which has significantly contributed to customer loyalty and satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Deevabits Green Energy

Jan 2022 - Jun 2024 (2 years 5 months)

Managed customer inquiries and complaints with a focus on building strong relationships. Utilized effective communication and problem-solving skills to enhance customer satisfaction and loyalty. Maintained knowledge of products to provide tailored recommendations.

Customer Service Complaint Handling Communication Skills Problem Solving

Field Enumerator

Ministry of Labour

Oct 2023 - Nov 2023 (1 month)

Conducted household surveys and collected data efficiently while maintaining strong communication with diverse demographics. Documented findings accurately to support research initiatives.

Data Collection Communication Skills Interpersonal Skills Documentation

Nail Shop Helper

Rio Beauty Salon

Jan 2022 - Jan 2022 (0 months)

Assisted customers in selecting nail services while ensuring adherence to safety protocols. Managed inventory and maintained cleanliness in the salon environment.

Customer Service Inventory Management

Mechanic

Thika Garage

Apr 2021 - Sep 2021 (5 months)

Performed inspections and repairs on various vehicle systems. Diagnosed mechanical issues and maintained detailed records of work completed.

Diagnostics Problem Solving

Cashier

Choice Bakers

Jan 2019 - Aug 2019 (7 months)

Managed customer transactions and provided exceptional service. Supervised bakery operations and maintained inventory to ensure smooth production.

Customer Service Inventory Management

Education

Degrees, certifications, and relevant coursework

Power Learn Project

Certification, Software Development

2024 - 2024

Engaged in a software development program, acquiring skills in programming and software design principles.

Alx Fellowship

Fellowship, Virtual Assistance

2024 - 2024

Completed a fellowship focused on developing skills as a Virtual Assistant, enhancing capabilities in administrative support and organizational tasks.

Central Empowerment Centre

Certification, Computer Applications

2018 - 2018

Completed a course in Computer Packages, gaining proficiency in essential computer applications and software.

Kenya Certificate of Secondary Education

KCSE, Secondary Education

2015 - 2018

Grade: C (Plain)

Achieved a mean grade of C (Plain) in the Kenya Certificate of Secondary Education, demonstrating a solid understanding of secondary education curriculum.