Open to opportunities

Alliver Revilla

@alliverrevilla

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Seasoned Operations Manager with expertise in customer support and IT.

Philippines

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What I'm looking for

I am looking for a role that values innovation and teamwork, offering opportunities for growth and impactful projects.

I am a seasoned Operations Manager with over 20 years of experience in Customer Support, IT, and Process Management. My career has been defined by my ability to drive operational excellence and implement innovative solutions that foster high-performing teams. I am certified in ITIL v3 and have a strong foundation in low-code/no-code technologies, which I leverage to optimize business processes and enhance efficiency.

In my current role as Operations Manager and Data Privacy Officer at Doctor Anywhere Philippines Inc., I have successfully streamlined processes, increasing productivity significantly. I have automated business processes that resulted in substantial cost savings and established local data privacy practices to ensure compliance with regulations. My previous experiences include leading global teams at International SOS and managing IT projects at Telus International, where I consistently delivered results that exceeded expectations.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Doctor Anywhere Philippines Inc.

Feb 2023 - Present (2 years 3 months)

Spearheading a team providing customer support and shared services. Achievements include streamlining processes to enhance productivity and automating business processes for various teams. Established local data privacy practices and designed a new electronic medical record system using low-code solutions.

Customer Support Process Automation Data Privacy Zendesk Tableau Team Leadership Operational Excellence Compliance

Project Manager

Alorica

Sep 2022 - Dec 2022 (3 months)

Delivered projects on time and within budget by leading teams and managing the full project lifecycle. Notable projects included office set-up for a content management campaign and BCP testing for global offices.

Project Management Team Leadership Budget Management Project Planning BCP Testing Content Management Stakeholder Engagement Risk Management Time Management

Senior Regional Manager (APAC)

International SOS

Oct 2019 - Sep 2022 (2 years 11 months)

Supported global teams delivering services to Fortune 500 companies in high-pressure situations. Achievements include establishing a Tier 1 team to reduce wait times and transitioning teams to remote work during the pandemic.

Service Delivery Incident Management Team Building Crisis Management SaaS

Customer Support Manager

Grab Philippines

Jan 2018 - Jul 2018 (6 months)

Led a large team handling email and social media support. Achievements include significantly reducing case backlogs through improved task alignment and productivity measures.

Customer Support Team Management Productivity Email Support Social Media Management Performance Metrics Leadership Problem Solving

PMO Project Manager

Telus International Philippines

Sep 2017 - Jan 2018 (4 months)

Managed IT projects including server migrations and HR system rollouts. Notable projects included VDI implementation and multi-site server upgrades.

Change Management Server Migration HR systems VDI Project Planning Resource Management

Technology Manager

Telus International Philippines

Sep 2015 - Sep 2017 (2 years)

Managed Tier II IT support teams and improved employee satisfaction significantly. Delivered PEZA-compliant office renovations and enhanced IT infrastructure.

IT Management Project Delivery Infrastructure Compliance Team Leadership Process Improvement