Open to opportunities

Eunice Wamaitha

@eunicewamaitha

Message

Experienced Customer Service Representative dedicated to client satisfaction.

Kenya

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am an experienced Customer Service Representative with a proven track record in delivering exceptional client support and enhancing customer satisfaction. My expertise lies in utilizing CRM systems to maintain accurate customer records and prepare detailed reports. I excel in managing customer inquiries, processing orders, and resolving issues through strong communication and problem-solving abilities.

Throughout my career, I have consistently ensured 100% client satisfaction by addressing queries with proactive issue management. At Sunda International Kenya, I improved average response times by 30% and contributed to higher service standards. My ability to build strong relationships with clients has fostered long-term partnerships and improved interdepartmental communication by 25%, aligning teams on customer-centric initiatives.

I am now seeking to leverage my expertise in customer service and relationship management to contribute to the success and growth of the organization I join. I am passionate about enhancing customer experiences and driving satisfaction through effective communication and problem-solving.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

Sunda International Kenya

Dec 2020 - Jun 2025 (4 years 6 months)

Ensured 100% client satisfaction through effective communication and proactive issue management. Implemented a customer feedback system, improving service and repeat business by 30%.

Customer Satisfaction Order Processing Relationship Building

Customer Service Representative

Lymotech Ltd

Apr 2018 - Nov 2020 (2 years 7 months)

Managed quality communication channels, ensuring seamless customer support and effective product representation. Achieved high sales percentages through a consultative, value-focused customer service approach.

Customer Support Product Representation Consultative Sales Customer Satisfaction

Agent/Quality Analyst

Samasource

Jun 2016 - Mar 2018 (1 year 9 months)

Provided feedback and recommendations on recurring gaps to be addressed through training. Analyzed agents' work output against guidelines and compiled daily, weekly, and monthly quality reports.

performance reporting Data Analysis

Education

Degrees, certifications, and relevant coursework

Samaschool Training

Certificate, Web Research

2016 - 2016

Completed a specialized training program focused on web research techniques and methodologies. Gained proficiency in various online research tools and data collection strategies.

CAP Youth Empowerment Institute

Certificate, Customer Service, Customer Support and Hospitality

2015 - 2015

Acquired foundational knowledge and practical skills in customer service, customer support, and hospitality. Developed expertise in client interaction, issue resolution, and service delivery.

Lighthouse Chapel

Certificate, Computer Application

2014 - 2014

Undertook training in computer applications, gaining proficiency in essential software and digital tools. Developed fundamental computer literacy skills for various professional tasks.

Karugia Secondary School

Kenya Certificate of Secondary School, General Studies

2012 - 2013

Completed secondary education, fulfilling the requirements for the Kenya Certificate of Secondary School. Developed a broad academic foundation across various subjects.